Accounting Representative III

Great American Insurance Company•Richfield, OH

2d•Hybrid

About The Position

National Interstate Insurance Company, a member of Great American Insurance Group, is seeking an Accounting Representative III to perform routine and non-routine clerical and accounting functions in accordance with established procedures. The role may support direct billing, agency billing, general accounting, accounts receivable, or related areas. It provides billing information, account reconciliation, and billing problem resolution to internal and external customers across multiple lines of insurance, including complex inquiries involving multiple billing and policy applications. The position is hybrid and based in the Richfield, Ohio office. Employees are expected to work on-site four days each week, with one remote day. Core in-office days are Tuesday through Thursday, and the fourth on-site day is determined by business needs. The role includes inbound and outbound phone support and may involve following up on complex delinquent accounts, including communicating with collection agencies and other entities. The representative also reconciles payments and receipts, prepares account analyses, may compile or create reports, and builds relationships with internal departments and outside agencies to resolve issues. The role provides guidance to lower-level positions, serves as a backup to others, and performs other duties as assigned. Applicants must be authorized to work in the United States without current or future employment visa sponsorship.

Requirements

High school diploma or equivalent.
Generally, a minimum of 6 years of experience in accounting support functions.
Authorization to work in the United States without current or future employment visa sponsorship.

Nice To Haves

Associate degree or equivalent experience.
Education or experience in business, accounting, or a related discipline.
Previous experience in the insurance industry.

Responsibilities

Perform routine and non-routine clerical and accounting functions in accordance with procedures.
Provide support in areas such as direct bill, agency bill, general accounting, or accounts receivable.
Provide billing information, account reconciliation, and billing problem resolution to internal and external customers across multiple lines of insurance.
Use knowledge of billing and policy applications and processing procedures to handle complex customer inquiries.
Provide inbound and outbound phone support.
Follow up on complex delinquent accounts, including communicating with collection agencies and other entities.
Reconcile payments and receipts with account information.
Build relationships with other departments and outside agencies to resolve problems through written and verbal communication.
Prepare account analyses, reviewing the full relationship across one or more billing systems.
Gather data to compile reports and/or create ad hoc reports.
Comply with applicable regulations, company policies, and guidelines.
Provide guidance and assistance to lower-level positions and serve as a backup to others.
Perform other duties as assigned.