Accounting Representative III

Great American Insurance Group•Richfield, OH

3d•Hybrid

About The Position

National Interstate is seeking an Accounting Representative III to perform routine and non-routine clerical and accounting functions in accordance with established procedures. The role may support direct bill, agency bill, general accounting, accounts receivable, or other areas. It provides billing information, account reconciliation, and billing problem resolution to internal and external customers across multiple lines of insurance, using working knowledge of billing and policy applications and processing procedures to handle complex inquiries. The position involves inbound and outbound phone support, reconciling payments and receipts, following up on complex delinquent accounts, and building relationships with internal departments and outside agencies to resolve issues. The representative may prepare account analyses and reports, comply with applicable regulations and company policies, guide lower-level employees, and provide backup coverage. Other duties may be assigned. This is a hybrid position based in the Richfield, Ohio office. Employees are expected to work on-site four days per week and may work remotely one day per week. Core in-office days are Tuesday through Thursday, with the fourth day based on business needs. The position is not eligible for employment visa sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

High school diploma or equivalent.
Generally, at least 6 years of experience in accounting support functions.

Nice To Haves

Associate degree or equivalent experience.
Study in business, accounting, or a related discipline.
Previous experience in the insurance industry.

Responsibilities

Perform routine and non-routine clerical and accounting functions in accordance with procedures, potentially supporting direct bill, agency bill, general accounting, accounts receivable, or other areas.
Provide billing information, account reconciliation, and billing problem resolution to internal and external customers across multiple lines of insurance.
Use knowledge of billing and policy applications and processing procedures to service complex customer inquiries.
Provide inbound and outbound phone support.
Follow up on complex delinquent accounts, including communicating with collection agencies and other entities.
Reconcile payments and receipts with account information.
Build relationships with other departments and outside agencies to resolve problems through written and verbal communication.
Prepare account analyses by reviewing customer relationships across one or more billing systems; gather data for reports and create ad hoc reports as needed.
Comply with applicable regulations, company policies, and guidelines.
Provide guidance and assistance to lower-level positions and serve as a backup to others.
Perform other duties as assigned.