Accounting Client & Product Support : Mid-Level

Jack Henry•Monett, MO

1d•$48,000 - $60,000•Hybrid

About The Position

The Accounting Customer & Product Support Specialist III joins Jack Henry’s Finance/Accounts Receivable team and supports customers with billing, invoicing, and account reconciliation inquiries. The role reviews unpaid invoices, investigates discrepancies, and provides timely, accurate responses to customer requests. It calls for a customer-focused approach, relationship building, and comfort working in a fast-paced, detail-oriented environment. Proficiency in PeopleSoft FSCM and Excel is described as essential, with regular analysis and comparison of large data sets across multiple systems. This is a hybrid position requiring attendance at the office once a week for team meetings and collaboration, as well as attendance at Finance meetings assigned by the manager. The role may be based in Overland Park, Kansas; Monett or Springfield, Missouri; or Allen, Texas. The salary range is $48,000–$60,000, with compensation determined by location, experience, and other stated business and candidate factors. The position is regular and full-time, with travel up to 10%.

Requirements

A minimum of 4 years of experience within a financial institution.
Experience in accounting and/or finance.
Experience in a customer-facing position.
Intermediate Excel experience, including pivot tables, formatting, filtering, and formulas.
Excellent written and verbal communication skills.
Ability to meet aggressive deadlines and handle multiple, complex projects.
Ability to support the accounts receivable phone queue one day a week from 8 a.m. to 5 p.m. CST.
Ability to work the standard core hours of 9 a.m. to 3 p.m. CST.
Ability to travel up to 10% to attend Jack Henry meetings, trainings, and/or professional conferences.
Proficiency in PeopleSoft FSCM and Excel.

Nice To Haves

Associate degree.
Strong math and reasoning skills.
Strong knowledge of principles, practices, and procedures of credit management as they apply to the organization.
Previous experience managing and monitoring customer accounts to ensure timely payment.

Responsibilities

Develop, implement, and maintain systems, procedures, and policies regarding collections management.
Help build and maintain close working relationships with accounting customer staff and management to support the long-term viability of customer billing relationships.
Help ensure communication with each customer is carried out.
Answer calls from internal and external customers and research accounts receivable questions.
Resolve past-due and disputed balances with customers.
Make adjustments to customers’ accounts receivable records.
Track identified issues and assist with researching and resolving reported billing issues.
Track and manage the resolution of customers’ billing and dispute issues.
Investigate and research delinquent accounts, especially escalated accounts.
May arrange payment terms for delinquent accounts.
Assist less experienced peers.
May perform other job duties as assigned.