Accounting Administration Support Specialist

Flagstar Bank•Troy, MI

3d•Onsite

About The Position

The Accounting Administration Support Specialist serves as a critical support partner to the Chief Accounting Officer and the broader accounting team. This role combines high-level administrative support with hands-on operational and project coordination responsibilities. The ideal candidate is a self-starter who can take high-level direction, run with it independently, and solve problems proactively. This individual is tech-savvy, with strong proficiency in AI tools, Excel, PowerPoint, and enterprise platforms.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
2+ Years experience as an Executive Assistant, Operations Specialist, or similar administrative role supporting senior leadership.
Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, SharePoint, Teams) and AI-powered productivity tools (Claude, Copilot, Chat GPT, Grok)
Demonstrated ability to work independently — a true self-starter who takes ownership of tasks with minimal supervision
Excellent organizational, time management, and multitasking skills
Strong written and verbal communication skills
Ability to interact professionally with senior management, external auditors, and cross-functional teams
High attention to detail and commitment to meeting deadlines
Ability to take high-level direction and independently determine the best path forward
Comfort with learning and leveraging new technologies, including AI tools, to drive efficiency
Skilled at coordinating across departments and holding others accountable to deadlines
Thrives in a fast-paced environment with shifting priorities
Handles confidential information with the highest level of integrity
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Nice To Haves

Experience with Workiva, Alteryx, Workday, ServiceNow, Coupa, and Oracle-based platforms
Familiarity with audit coordination processes (e.g., KPMG / Big Four)
Active Notary Public commission (or willingness to obtain)
Background in accounting, finance, or banking environments
Project management experience or certification (e.g., PMP, CAPM) is a plus

Responsibilities

Manage the CAO's calendar, including organizing and coordinating meetings across multiple stakeholders
Interact and collaborate with other executive assistants and senior management to coordinate schedules
Book travel arrangements for the CAO and other team members as needed (sporadic)
Prepare and submit expense reports for the CAO and up to 10 additional team members (approximately 1 per person per month)
Serve as a Workday delegate for approvals and administration, including time sheets and PTO approvals
Set up and manage recurring meetings such as Close Meetings and All Hands events, including maintaining invitee lists
Create polished presentations for the CAO using approved Bank templates, including: Departmental Goals, All Hands Coordination decks, Audit Committee Presentations
Assist with IT general communications, issue tracking, and escalation support
Drive project management and workflow monitoring across the accounting department
Track and close task lists in FCC (Oracle-based tool)
Coordinate corporate policy approvals by assisting team members, gathering feedback, and ensuring all necessary steps are completed
Gather and submit cross-departmental requests, including policy coordination and regulatory affairs
Coordinate KPMG audit requests, hold team members accountable to deadlines, and upload documentation to Clara
Manage SharePoint access and site administration for the department
Serve as the ServiceNow administrator for the accounting team (IT service management and help desk tool)
Administer Workiva platform access and user management
Manage the Alteryx queue and related workflow processes
Handle access provisioning for RSA tokens and equipment
Create and manage Purchase Orders in Coupa (vendor management tool)
Manage staff onboarding processes, including new hire checklists and equipment ordering
Coordinate with vendors and internal procurement through Coupa for departmental purchasing needs
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.