Account Supervisor (Bilingual Spanish)

Hospitality Staffing Solutions Group Llc•Cleveland, OH

2d•$48,000 - $50,000•Hybrid

About The Position

HSS Hospitality Solutions is seeking an Account Supervisor to support clients in the Cleveland, OH area. The Account Supervisor is the primary contact between the agency and its clients, ensuring client expectations are met or exceeded and driving account growth. This role involves strategic thinking, relationship management, team leadership, and collaboration with cross-functional teams to deliver high-quality work, manage timelines, fulfill staffing needs, process payroll, resolve employee relations issues, and ensure client satisfaction and long-term partnerships.

Requirements

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with digital marketing and job board platforms.
Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, meet tight deadlines.
Proficiency in using data and analytics to drive strategic decision-making and account growth.
Must be legally authorized to work in the United States without restriction.
Must be 18 years of age or older.
Must have valid car insurance, driver’s license, and reliable transportation that can be used for work purposes.

Nice To Haves

Preferably 2 years of experience in staffing or hospitality.
Bilingual in English and Spanish is preferred.
Avionte experience is a plus.

Responsibilities

Serve as the main point of contact for clients, addressing needs and concerns to deliver solutions and align business objectives. Visit client properties and attend client meetings as required.
Manage timelines to ensure they meet client expectations and agency standards.
Maintain budget, process employee payroll, billing, and invoicing. Attend internal operations and sales meetings.
Develop recruiting plans and network to proactively fill upcoming and current open needs; visit with channel partners; post flyers and signs in the community; support social media recruiting; track open and filled orders daily; conduct and manage interviews for candidates; fulfill open orders.
Oversee the completion and accuracy of new hire documentation, including company acknowledgments, tax forms, benefit enrollment, drug screens, background checks, and work authorization documents in alignment with compliance and legal regulations. Partner with clients to provide training coordination for new hires.
Identify opportunities for growth through upselling or cross-selling services. Collaborate with the Marketing and BDM team to support new business proposals.
Conduct safety trainings as needed. Address employee concerns such as performance issues or employee relations issues in a timely manner and report concerns to HR as needed. Report any workers compensation incidents to Risk Management. Separate employees when necessary.