Account Supervisor (Maternity Leave Coverage)

Big Spaceship•New York, NY

2d•$100,000 - $120,000

About The Position

Big Spaceship is a full-service creative agency partnering with ambitious brands to explore new territory and bring bold ideas to life. The Account Supervisor will provide maternity leave coverage from early January through early May 2027, stepping into a live, fast-moving account and helping keep it running smoothly. This strategic, hands-on role calls for someone organized, calm under pressure, and committed to delivering creative work that meets client objectives and business challenges. Most of the work will be merchant marketing: high-volume, largely templated social and digital advertising for a financial technology client, in close partnership with the client’s media agency. The role also supports Sports & Entertainment work for a sister agency, including content and digital out-of-home campaigns, and occasional B2B projects with sister agencies and project management.

Requirements

At least 6 years of experience as a brand steward and business partner to clients.
At least 3 years delivering and managing integrated marketing campaigns in an agency environment.
Strong organization and a track record of managing multiple clients and deadlines.
Calm, steady, and adaptable approach, with comfort handling fast turnarounds and changing priorities.
Ability to work with people at all levels of a client organization and across cross-functional teams, including social, strategy, design, analytics, and program management.
Experience in social and digital campaigns.
Excellent communication and presentation skills.
Curiosity and entrepreneurship, with the ability to operate at both macro and micro levels.

Nice To Haves

Experience in merchant, retail, fintech, sports, or entertainment marketing.
Experience being on set for campaign productions and managing client relationships.

Responsibilities

Serve as a senior day-to-day client contact and build strong relationships with the client team.
Manage multiple clients and workstreams, adapting calmly as priorities shift.
Support or lead the development and management of online video, digital, and social campaigns.
Partner with the media agency, sister agencies, and project management to deliver high-volume templated work and bespoke creative.
Own projects from kickoff through delivery, ensuring they are on time, on budget, and on-objective.
Interpret client feedback and communicate next steps and deliverables to the team in a timely manner.
Manage scope, timing, and quality while serving as a calming presence for clients and the internal team.
Work with the team to develop strategic points of view that advance the client's business.
Research the client's brand, category, and competitors to build knowledge of its business.
Monitor the client's brand, digital presence, and social trends and channels.
Address immediate campaign needs while keeping longer-term brand goals in mind.
Manage finances, contracts, and administrative systems through strong project management.
Resolve day-to-day account issues.
Help develop and review creative briefs that provide strategic insight and creative inspiration.
Ensure client-facing creative presentations meet high professional standards.
Collaborate across agency disciplines to produce excellent creative work.
Report to the Account Director, work closely with Producers, and keep the Account Director informed on account status while managing communication up and down.
Communicate the team's work accurately internally and externally, and recognize team success.