Account Supervisor, Client Leadership

dentsu•New York, NY

12d•Hybrid

About The Position

Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in approximately 120 countries and regions, to offer end-to-end solutions to clients globally. We are looking for a dynamic, enthusiastic Account Supervisor to lead our internal client teams and forge client relationships across all lines of business. We are looking for a proactive, energetic person who develops healthy, trustworthy team and client bonds. Someone who thrives in a lively environment, loves learning, prioritizes clear and thorough communications, and wears their passion for their team and their client on their sleeve. This is a hybrid opportunity based in our New York office and will report into the VP, Client Leadership.

Requirements

5 + years experience
Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
Responsible for getting the best work/creative out of the team and selling it to the client.
Demonstrates strong presentation skills.
Follows the tenants of Trusted Advisor to the clients.
Exhibits in-depth knowledge of the client’s business.
Acts judiciously when making decisions for the client, the team & direct reports.
Leads by example.
Establishes the tone & culture of the team.
Anticipates & proactively addresses challenges/issues.
Conduct themselves with character & integrity.
Bachelor’s degree or equivalent experience
Persuasive storyteller who can work with/present to any client.

Nice To Haves

Digital experience preferred
Motivates cross-functional teamwork towards elevating the bar and delivering business-based marketing with flawless execution and exceptional client satisfaction.
Responsible for getting the best work/creative out of the team and selling it to the client.
Demonstrates strong presentation skills.

Responsibilities

Assumes responsibility for most day-to-day client contact and cross-functional team operations.
Finds appropriate merchandising moments and proactively identifies areas of opportunity to grow account and drive revenue.
Acts as gate-keeper in identifying red flags and recommending proactive solutions to mitigate risk.
Contributes to and/or may develop scopes of work, quarterly business reviews or Account Reviews.
Oversees cross-department involvement and knows when to leverage necessary resources.
Leads majority of client communications, sets expectations, and manages quality of deliverables to deadline.
Develops & presents recommendations & POVs that drive innovation for the business.
Oversees client budget management, the billing process and contributes to forecasting.
Assists team leads in all facets necessary.