Client Care Advisor (Leadership Track)

Home Instead - Dubuque, IA • Dubuque, IA

2d

About The Position

Meaningful Work. Real Growth. A Team That Invests in People. At Home Instead – Baumgart Home Care, we believe great care starts with great people. We are building a care organization centered on compassion, accountability, strong communication, and meaningful relationships — both for the families we serve and the team members who serve them. We are looking for someone who wants more than just a job. This role is ideal for an early-to-mid career professional who is eager to grow, make an impact, and develop into a future leader within a mission-driven healthcare organization. You do not need decades of healthcare experience to succeed here. In fact, many of our strongest team members are people who are earlier in their careers, love learning, bring fresh ideas, take initiative naturally, and want to grow alongside a supportive, high-performing team. Whether your background is in healthcare, hospitality, client services, operations, or another people-focused environment, we care deeply about mindset, character, professionalism, and potential.

Requirements

• Mindset, character, professionalism, and potential are deeply valued.
• Proactive and dependable
• Emotionally intelligent
• Organized under pressure
• Calm communicators
• Coachable and growth-oriented
• Compassionate while still accountable
• Energized by helping others
• Comfortable taking ownership and solving problems
• Enjoys staying engaged, thinking ahead, and contributing to a team environment where communication and follow-through matter.

Nice To Haves

• Home care or senior care experience
• Healthcare support roles experience
• Hospitality or customer experience background
• Social services or human services background
• Operations or coordination roles experience
• Experience in other fast-paced, relationship-centered environments

Responsibilities

• Help new clients transition into care with clarity and compassion
• Build thoughtful, individualized care plans
• Partner with families and Care Professionals to create strong matches
• Monitor client satisfaction and proactively address concerns
• Support day-to-day coordination and communication
• Build trusted relationships with clients, families, and team members

Benefits

• Competitive compensation
• Leadership development opportunities
• Career growth potential
• A collaborative and supportive team culture
• Meaningful, mission-driven work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed