Account Strategist / Account Manager

Belkins

4d • Remote

About The Position

Belkins is a highly-rated B2B appointment setting company seeking a driven Account Strategist. This role involves full ownership of client relationships, from strategy development to execution and results delivery. The Account Strategist will manage 10-15 client accounts simultaneously, navigating client conversations, translating data into strategy, and leading an internal pod towards ambitious KPIs. This position is ideal for individuals energized by ownership and thriving in high-volume, client-facing environments.

Requirements

• 3+ years in account management, client success, or B2B lead generation, with experience managing at least 5 concurrent projects (ideally 10+).
• Proven full ownership of account health and results, coordination, support, and accountability.
• Experience managing stakeholders on both client and internal team sides.
• Ability to stay composed in difficult client conversations and turn conflict into productive insight.
• Well-developed time-management framework.
• Native or C2 English, written and spoken.
• Familiarity with outreach tools and CRM is a plus (Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude).

Nice To Haves

• Energized by talking to people; client calls should be recharging.
• Ability to hold structure across a high volume of relationships without micromanagement.
• Skill in reading the room and adjusting tone, message, and approach proactively.
• Proactive about improving processes, not just executing them.
• Anticipating client issues and resolving them before they become complaints.

Responsibilities

• Owning 10-15 client accounts simultaneously, including communication, health, risk management, retention, and upsells.
• Building high-level outbound omnichannel strategies for each client, ensuring smooth performance, identifying blockers, and suggesting rectification strategies.
• Running 3-4 client calls per day for status updates, strategy sessions, and difficult conversations.
• Leading the internal pod (SDRs, Delivery Lead, Content Specialist) towards client KPIs.
• Managing escalations when results fall short by looping in the Training Manager and Delivery Lead, driving alignment.
• Balancing individual and team KPIs (50%/50%) and being accountable for both.

Benefits

• Competitive Pay
• Remote-First Flexibility
• Flexible hours
• Professional Growth opportunities (regular feedback, 1:1s, internal mobility, knowledge-sharing, internal wiki, library of business books)
• Well-being focus (mental health lectures and support)
• Recharge Time (20 paid vacation days, parental leave, fully covered sick days, unlimited days off for unexpected needs)
• Global Sync with U.S. holidays
• Memorable Team Experiences (online team-building events, all-hands gatherings)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed