Account Specialist, Travel

Rakuten•Chicago, IL

About The Position

Rakuten Advertising, part of Rakuten International, provides advertising technology and consumer insights to brands and retailers. The Account Specialist supports the day-to-day execution of client affiliate marketing programs, helping drive client satisfaction and support revenue goals. This collaborative role works with Account Managers, clients, and publisher partners to provide timely, accurate, high-quality service. The specialist supports accounts in the travel vertical, helping implement marketing strategies to expand market reach, increase publisher engagement, and maximize digital marketing investments.

Requirements

1–2 years of relevant experience, such as client services, digital marketing, affiliate marketing, or a related area.
Bachelor’s degree in Business, Marketing, Communications, Economics, or a related field, or equivalent practical experience.
Strong project management skills, including the ability to manage multiple workstreams concurrently.
Experience contributing to team-based projects in a fast-paced environment.
Strong execution and follow-through on commitments.
Technical aptitude and ability to learn proprietary tools; strong Excel skills for client-ready reporting; ability to build proficiency in PowerPoint and Rakuten tools and processes.
Strong written and verbal communication skills and a service-oriented approach.
High accuracy and attention to detail across creative, offers, reporting, and communications.
Ability to prioritize effectively, manage multiple tasks, and deliver on time.

Nice To Haves

Prior exposure to digital marketing, finance, and/or client-facing roles.

Responsibilities

Coordinate and communicate among publishers, advertisers, Account Managers, and clients.
Update client offers, creative assets, and program communications as needed.
Audit creative and placements according to account-team or client requirements.
Monitor client support emails and calls; respond directly or route inquiries appropriately.
Track and help resolve client issues, escalating as needed to support timely resolution.
Review affiliate and publisher websites to identify optimization opportunities.
Monitor projects and timelines to ensure deadlines are met and deliverables remain on track.
Prepare, run, and organize performance reporting for internal and client use.
Build prospect lists using reporting insights and independent research.