Travel Operations & Account Solutions Specialist

Atlas Travel & Technology Group Inc•Virtual Employee, Remote, Remote, US, Remote

2d•$28 - $36•Hybrid

About The Position

The Travel Operations & Account Solutions Specialist works within the Implementations department as a centralized operational and technical problem-solver at the intersection of Front Office Operations, Account Management, and technology. The role diagnoses root causes and directly resolves complex issues using advanced Sabre GDS knowledge and corporate travel account expertise. It handles high-level agent ticketing escalations, troubleshoots client-specific configurations for Account Managers, and maintains workflow integrity. The Specialist also serves as a secondary backup for User Acceptance Testing during major releases and system updates.

Requirements

3–5+ years of corporate travel industry experience in Travel Operations, Senior Travel Agent roles, or Account/Ticketing Support.
Advanced Sabre GDS proficiency, including extensive hands-on experience with native Sabre commands, complex exchanges, reissues, queue management, and PNR troubleshooting.
Demonstrated familiarity with corporate travel account structures, travel policy enforcement, and client service delivery.
Familiarity with Online Booking Tools such as Concur, Emburse, Cytric, and Zeno configurations, and support ticket platforms such as monday.com and Linear.
Ability to investigate failures, identify root causes, and address underlying issues.
Ability to translate complex GDS operational mechanics into clear business context for Account Managers.
Proactive and innovative approach to research and analysis.
Strong attention to detail, accuracy, prioritization, and deadlines.
Strong verbal and written communication, interpersonal, and organizational skills.
Ability to communicate in standard business English, read and comprehend simple instructions and correspondence, and present information effectively in one-on-one and small-group settings.
Ability to perform the essential functions described, with reasonable accommodations where applicable.
Ability to travel by car, plane, and train for prolonged periods domestically and internationally and to move and transport personal luggage.

Nice To Haves

Basic familiarity with User Acceptance Testing (UAT) or system validation.
Technical writing skills.
Experience with agile development work management tools, preferably Atlassian Jira and Confluence.
Knowledge of TrustArc workflow documentation for Compliance, Data Protection, or similar.

Responsibilities

Serve as the primary escalation point for corporate travel agents with complex Sabre ticketing issues, including exchanges, Phase IVs, refund disputes, debit memo risks, and queue drops.
Investigate and correct GDS record errors directly.
Coach frontline agents when issues result from workflow misunderstandings or policy misinterpretations.
Work with Account Managers to investigate and resolve client-specific operational issues involving travel policy engine rules, VIP traveler workflows, and custom accounting or billing remark formats.
Triage and resolve technical support tickets submitted by Account Managers by diagnosing root causes.
Review recurring account issues and recommend configuration or workflow changes to prevent repeat service friction.
Troubleshoot Online Booking Tool settings, including Concur configuration updates, profile sync mismatches, and site rule exceptions.
Analyze broken records to identify whether errors stem from agent input, OBT configuration, or mid-office scripting logic.
Document recurring issues and create concise SOPs or job aids for agents and Account Managers.
Serve as a secondary backup for User Acceptance Testing during peak development cycles, major Sabre updates, or tool deployments.
Execute operational test scenarios to verify bug fixes and new features in agent and account workflows before release.