Account Specialist

Aston Carter•Oshkosh, WI

3d•$26 - $31•Onsite

About The Position

We are seeking a dedicated and professional Customer Account Specialist to build and maintain exceptional customer relationships. You will serve as the primary contact for a designated group of customers, ensuring their satisfaction and fostering long-term partnerships.

Requirements

Professional verbal and written communication skills.
Ability to develop and maintain business relationships.
Strong attention to detail.
Excellent organizational and time management skills.
Ability to prioritize multiple requests and competing demands.
Strong problem-solving ability.
Customer-focused mindset.
Demonstrated sense of urgency and accountability.
Ability to work effectively in a team environment.
Proficiency in Microsoft Office, including Excel, Outlook, and Word.

Nice To Haves

Bachelor's degree preferred.
Experience in account management, order management, manufacturing, logistics, supply chain, or related business functions.
ERP experience, preferably SAP.
Experience working in a business-to-business environment.
Experience supporting multiple customer accounts.
Manufacturing industry exposure.

Responsibilities

Serve as the primary day-to-day contact for an assigned group of customers.
Develop strong working relationships and become a trusted resource for customer needs.
Communicate proactively regarding order status, inventory levels, delivery schedules, and product updates.
Provide timely responses to customer inquiries while maintaining a high level of professionalism.
Act as an advocate for customers by coordinating internally to resolve challenges and meet expectations.
Build customer loyalty through consistent communication, reliability, and exceptional service.
Manage customer expectations while developing long-term partnerships.
Receive, review, and accurately enter customer orders into the ERP system.
Verify order details including quantities, specifications, delivery requirements, pricing, and product information.
Maintain exceptional attention to detail when working with product SKUs and customer-specific requirements.
Monitor orders throughout the manufacturing process from entry to delivery.
Coordinate modifications involving product specifications, artwork changes, packaging updates, inventory adjustments, and scheduling requirements.
Communicate order updates and potential issues to customers and internal stakeholders.
Troubleshoot order discrepancies and collaborate with internal teams to identify solutions.
Manage customer inventory programs and stocking agreements.
Track inventory consumption and ordering patterns.
Coordinate product releases and shipment schedules.
Monitor inventory levels to help prevent shortages, excess inventory, or delivery disruptions.
Support consignment, min/max, and customer stocking programs.
Coordinate warehouse inventory movements and outside storage requests.
Assist with expediting urgent customer orders when necessary.
Work closely with production, planning, logistics, and shipping teams to ensure fulfillment requirements are met.
Respond to customer contacts quickly and professionally.
Maintain a strong sense of urgency regarding customer concerns.
Collaborate across departments to resolve issues involving order status, shipping delays, inventory concerns, product specifications, artwork and graphics modifications, quality concerns, and delivery requirements.
Take ownership of customer issues through resolution.
Ensure customer inquiries are acknowledged promptly and appropriately followed through until resolved.
Maintain accurate customer account information and documentation.
Ensure customer profiles, item lists, and ordering records remain up to date.
Manage customer-specific requirements and service expectations.
Generate and distribute requested reports and documentation.
Maintain compliance with internal processes and customer service standards.
Support continuous improvement initiatives aimed at improving customer satisfaction and operational efficiency.