Account Specialist

Emerson•Eden Prairie, MN

2d•Hybrid

About The Position

Emerson is seeking a motivated Accounts Receivable professional to join our team in Eden Prairie, MN. In this role, you will be responsible for managing an assigned portfolio of customer accounts, proactively collecting payments, resolving account issues, and fostering positive customer relationships. By partnering with customers and internal stakeholders, you will help ensure timely payment collection and contribute to the successful achievement of Accounts Receivable performance goals.

Requirements

High School diploma or general equivalency degree (GED)
Six (6) or more years business related experience
Excellent verbal & written communication skills
Intermediate knowledge of Microsoft Excel and Outlook
Action oriented and results driven
Legal authorization to work in the United States

Nice To Haves

Bachelor's degree
Collections experience in commercial collections and manufacturing
Detail oriented
Ability to prioritize and multi-task
Introductory credit analysis experience

Responsibilities

Maximize collection of overdue AR within an assigned portfolio of Emerson's most strategic customers and monitor trends in delinquent accounts to prioritize collections actions
Establish and maintain professional customer relationships to maximize collections effectiveness through personal interactions
Contact assigned strategic customers regarding outstanding invoices to ensure timely payment and coordinate with customer to eliminate roadblocks in payment process
Research disputed and non-disputed delinquent account balances and recommend accounts that need escalated collection actions with the goal of reducing past due dollars
Coordinate and work closely with key Emerson personnel to resolve issues preventing or delaying payment
Leverage Sales Representative relationships for assistance in managing customer behavior
Participate in AR review meetings with supported business units/sites
Demonstrate subject matter expertise and exceptional customer service through handling incoming inquiries and resolution of complex problems
Exercise limited independent judgment and discretion in handling various functional scenarios
Actively participate and communicate in team-based work group
Follow company practices and policies
Perform clerical duties related to accounts receivable/collections
May provide business unit-specific, system or software training for new hires