Account Specialist
About The Position
West Central Technology is seeking an Account Specialist to join our growing sales team. This role would be positioned on the inside sales team and own a portfolio of client accounts, acting as the primary point of contact for retention, renewals, and sales opportunities. By proactively managing licensing and subscription renewals, this position plays a key role in keeping our client relationships strong and our recurring revenue base healthy. Our ideal candidate has genuine care for client relationships, strong organizational skills, and a proactive, detail-oriented approach to account management. The right candidate should be comfortable working independently while also contributing as a flexible, dependable member of the sales team. This position requires strong communication skills, both with clients and internal team members, and the ability to manage multiple accounts and priorities in a fast-paced, team-oriented environment.
Requirements
- Strong organizational skills and a proactive, detail-oriented approach to account management
- Comfortable managing multiple accounts, renewals, and deadlines simultaneously
- Solid written and verbal communication skills, primarily via phone and email
- Comfortable working with CRM, quoting, or order entry software (training provided)
- A client-first mindset with a focus on retention and long-term client relationships
- Ability to work collaboratively across the sales team
- Ability to communicate clearly, both verbally and in writing
- Ability to lift up to 50 pounds
- Ability to travel as required
- Ability to work scheduled hours
- Familiarity with standard office equipment and tools
Nice To Haves
- Experience with account management, renewals, or sales is a plus
- Basic understanding of licensing, subscriptions, or vendor renewal processes is a plus
Responsibilities
- Own and manage assigned client accounts, serving as the primary point of contact for retention, renewals, and sales opportunities
- Accurately build quotes as needed while supporting the overall team needs
- Proactively track upcoming licensing, warranty, and subscription renewals, reaching out to clients ahead of expiration to ensure timely renewal
- Perform selling to assigned client accounts, identifying opportunities for upgrades to managed services or increased engagement
- Assist the overall sales team with renewal outreach and quoting when additional support is needed
- Support deal registration and special pricing requests with vendors
- Help clients resolve billing questions and issues as they arise
- Identify when an account has grown in complexity and may warrant promotion to a Client Success Manager
- Maintain accurate, detailed, and up-to-date account and renewal records in internal systems
- Contribute to a positive and productive team environment
- Perform other duties as required
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
