Account Specialist, Ohio

EverDriven•Groton, CT

3d•$60,000 - $70,000•Remote

About The Position

EverDriven partners with school districts to provide safe, reliable transportation for students who need it most, including students experiencing homelessness, living with disabilities, or outside traditional bus routes. Its tech-powered, human-led model aims to get students to school safe, calm, and ready to learn. The company emphasizes integrity and ownership, collaboration, and continuous improvement. The Account Specialist collaborates with EverDriven departments, transportation providers, school districts, and parents to ensure safe and timely student transportation within a designated territory. The position executes programs to improve service quality and productivity, reduce costs, and maintain high customer-service standards. This is a remote role serving the Ohio territory; the employee must live within that area and travel regularly, as planned, to support customers and Service Providers. The role requires responsiveness during standard business hours to support daily operations and address needs and time-sensitive issues, up to five days per week. Fluent Spanish is a plus. The salary range is $60,000–$70,000 per year, based on experience, with bonus potential.

Requirements

Bachelor's degree or equivalent experience.
Strong professional communication and customer service skills.
Ability to work effectively with diverse groups of customers and service providers.
Ability to set priorities, multitask, and solve problems dynamically.
Strong familiarity and comfort with Microsoft Word and Excel.
Valid driver's license and a good driving record.
Drug screen and background check are conditions of employment.
Ability to travel daily as required.
Must live within the Ohio territory.

Nice To Haves

Experience in transportation and/or operations.
Fluency in Spanish.

Responsibilities

Use effective industry skills and abilities to support EverDriven's transportation services.
Provide excellent customer service and identify and properly escalate potential daily challenges or service deficiencies.
Assist with daily account service and recruit, vet, and credential third-party transportation providers.
Manage and oversee Field Operations, including new client start-ups, client retention and development, and growth of existing accounts.
Continuously improve a safe, efficient, and effective transportation system.
Liaise between EverDriven and clients, providing guidance, direction, and feedback.
Maintain a safe and efficient environment for passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures.
Monitor local transportation to ensure performance complies with the terms, conditions, and specifications of EverDriven contracts with clients and providers.
Develop and maintain open communication channels with project contractors, community officials, and agency staff.
Work with EverDriven departments to establish and maintain documentation regarding provider information, operations, and maintenance and safety inspections.
Understand and follow safety rules established by regulatory bodies and client contracts.
Access and/or modify electronic Protected Health Information (ePHI) as part of normal business operations in compliance with HIPAA requirements.