Account Specialist

REXEL • Corona, CA

1d • Onsite

About The Position

The Account Specialist is a high-impact role responsible for delivering exceptional customer support, managing key accounts, and ensuring accurate pricing and contract administration for them. This position blends customer relationship management and detailed analytical work to drive profitability, improve service levels, and support strategic growth initiatives. The role partners closely with sales, purchasing, pricing, and other internal stakeholders to execute solution-driven projects and maintain operational excellence.

Requirements

• 2+ years of industry experience with a strong sales, customer service, or account management background
• Experience with ERP and reporting tools
• High School or GED - Required
• Proven customer-oriented mindset with strong verbal and written communication skills
• Demonstrated ability to prioritize and manage multiple tasks, deadlines, and stakeholders in a fast-paced environment
• Strong problem-solving skills, attention to detail, and commitment to accuracy
• Solid negotiation and interpersonal skills, with the ability to influence decisions across internal and external groups
• Proficiency in Microsoft Office, particularly Excel; comfortable working with automated order entry systems and other internet-based tools
• Strong intermediate math skills and the ability to interpret and work with pricing, margin, and cost data
• Demonstrated self-starter with resilient personal initiative
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Goal oriented and self-motivated with ability to work both independently and within a team environment
• Ability to analyze, mine, and report out on large data sets

Nice To Haves

• Customer service experience a plus
• Experience managing vendor pricing contracts and/or rebates a plus
• Bachelor's Degree or Equivalent - Preferred

Responsibilities

• Own the details of specific key account programs and contract files, ensuring costs, sell prices, and margins are accurate and aligned
• Secure market-level pricing feedback and provide timely quotations and proposals
• Audit quotes and order data to ensure compliance with contracts and internal policies
• Maintain rebate and pricing match codes and support vendor pricing updates and part setups in core systems
• Collaborate with sales, purchasing, and pricing leaders to support smart sourcing decisions, vendor negotiations, and profitable growth initiatives
• Review and analyze daily margin and performance reports, identifying trends, risks, and opportunities
• Analyze, mine, and report on large data sets to support pricing, customer, and operational decisions
• Identify and execute profitable growth projects in partnership with the corresponding sales and program teams
• Recommend and help implement process improvements and system enhancements to streamline workflows and increase accuracy and efficiency
• Establish and maintain strong customer relationships with key accounts
• Serve as a key point of contact throughout the order-to-remittance process, communicating via phone, email, instant message, and web-based tools
• Act as an extension of the sales force to support key program initiatives and ensure customer satisfaction
• Handle customer inquiries, process orders, and resolve issues promptly using root-cause analysis
• Proactively manage customer open order data to maximize fill rates, service levels, and satisfaction
• Translate the voice of the customer to support continuous improvement in processes and customer experience
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED