Account Specialist

GAF • Parsippany, NJ

8d • $52,000 - $71,500 • Hybrid

About The Position

At GAF Commercial, we cover more than buildings; we cover each other. As part of the dedicated Siplast team, you will offer a uniquely segmented and dedicated portfolio of building enclosure solutions for the commercial construction market. This role provides the highest level of customer service to internal and external customers regarding the Commercial order process, including order placement, order management, jobsite planning, and customer and plant follow-up. You will maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency, accuracy, and professionalism.

Requirements

• H.S. Diploma or General Education Degree (GED) required
• 2+ years customer service or account management experience
• Excellent interpersonal skills including both verbal and written communication and the ability to establish and maintain business relationships
• Intermediate level proficiency in MS Office and Google Suites
• Ability to fully understand the complexity of a problem and problem solve by providing solutions with a high level of customer satisfaction
• Ability to work effectively with a team, develop workflows and processes to help improve performance

Nice To Haves

• Bachelor’s Degree In business or related field preferred
• Experience in commercial construction or roofing
• Technical knowledge of related general exterior construction materials specifically with Siplast products

Responsibilities

• Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process.
• Gather and analyze data to process error-free orders and maintain/update existing orders in a timely manner to meet and exceed customer expectations.
• Provide real-time status information regarding orders to internal and external customers.
• Manage a high volume of communication via emails and calls from customers as well as other departments quickly and accurately.
• Communicate product or procedure changes to the applicable party.
• Communicate, provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable.
• Develop and provide internal and external departments with order information and reports as necessary or upon request.
• Act as a liaison between the Customer, Sales, Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner.
• Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping, status updates including delays, follow up and alternative products.
• Update and maintain proper customer contact information including email, fax, phone, and contact name, as well as all special delivery instructions, receiving capacity, or product restrictions in the master memo.
• Process all Returned Material Requests (RMA’s) according to policy; communicate with all necessary individuals to assure timely pick up of material.

Benefits

• Wide range of health insurance options that include medical, dental, and vision for you and your family.
• Family-Building benefits support the many different journeys to fertility and parenthood.
• Robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
• Wellness program
• Free financial coaching
• Referral program
• Product rebates when purchased for an employee’s primary residence.
• Internal training programs and courses
• Generous tuition reimbursement program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED