Account Specialist

Amphenol Borisch Technologies•Grand Rapids, MI

About The Position

The Account Specialist provides support and assistance to the Key Account Managers and all Sr. Program Management to ensure Customer's products are produced, shipped and delivered as promised.

Requirements

HS diploma or GED
Experience in a Customer Service or Customer Support role, preferred
Strong organizational and administrative skills
Excellent attention to detail and data
Ability to multi-task and work in a fast-paced working environment
Excellent computer skills, including MS Office
Ability to work additional hours/flexible schedule when

Responsibilities

Become familiar with purchase order requirements and/or long-term agreements to ensure compliance with internal and customer standards, processes and procedures.
Works with cross-functional teams to ensure all customers specific technical and shipping documentation have been created, communicated, and distributed.
Communicate daily with Key Account Manager and Program Management to ensure Amphenol Borisch Technologies has accurate and up-to-date customer information and requirements for Purchase Orders.
Assist Programs team with critical Pre-Launch meeting series internally and externally to align front end teams in order to help drive our ability to support our customers and launch product successfully.
Maintains customer requests, internal promise dates and shipment requirements throughout system and customer portals.
Assist with 12-month forecast that includes Sales goals, projections and growth for designated customer base.
Establishes and cultivates excellent internal and external customer relationships while serving as a liaison with our customers to answer questions, resolve issues and provide information.
Coach and mentor Account Administrators and Interns
Help assist with organizing meetings with Supply Chain and Operations teams to ensure delivery of assigned customers products.
Running and maintaining key company metrics.
Works with the Accounting Department regarding past due accounts.
Follows up on invoicing issues when needed.
Investigate and resolve customer concerns, including return materials, pricing and delivery issues.
Reconciling supporting data and systems to ensure customer satisfaction and clearing challenges when necessary.
Performs risk management and escalates to Key Account Manager or Program Management appropriately.
Communicates independently with customers on designated issues and may independently own Customer Accounts.
Performs all other tasks and projects assigned by Program Management.