Account Specialist

Xylem•Nashville, AL

5d•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Account Specialist – Aftermarket Drive Customer Growth. Expand Market Impact. Build Lasting Partnerships. Why This Role Is Different Join an industry-leading team delivering critical water treatment and purification solutions to some of the world's most innovative industries, including aerospace, life sciences, pharmaceuticals, microelectronics, education, government, and manufacturing. As an Account Specialist – Aftermarket , you'll play a pivotal role in expanding our customer base, strengthening existing relationships, and driving aftermarket revenue growth. This is more than a sales position—it's an opportunity to become a trusted advisor, helping customers optimize operations through high-value service, support, and water treatment solutions. You'll have the autonomy to manage your territory, build strategic partnerships, and directly influence business growth while collaborating with a highly experienced Light Industry Sales Team.

Requirements

High School Diploma or GED.
3+ years of sales, account management, customer success, or business development experience.
Strong communication, presentation, and relationship-building skills.
Experience managing customer accounts and driving revenue growth.
Ability to work independently while collaborating across functional teams.
Proficiency with CRM and business systems such as Salesforce, SAP, or similar platforms.
Strong analytical, organizational, and problem-solving abilities.
Ability to travel locally up to 10%.

Nice To Haves

Bachelor's degree in Business, Marketing, Sales, Engineering, or a related field.
Experience selling industrial, manufacturing, aftermarket, service, or technical products.
Knowledge of water treatment, water chemistry, filtration, purification, or related technologies.
Familiarity with market analysis, territory planning, and strategic account development.
Proven success negotiating and closing business opportunities.

Responsibilities

Drive New Business Development: Identify, prospect, and engage new customers through market research, networking, referrals, and outbound outreach.
Generate and qualify leads via phone, email, and digital engagement strategies.
Schedule and conduct discovery meetings to uncover customer needs and business opportunities.
Develop targeted plans to expand aftermarket sales within assigned accounts and territories.
Build and Maintain Customer Relationships: Establish trusted partnerships with existing and prospective customers.
Act as the primary point of contact for customer inquiries, product recommendations, and support needs.
Conduct regular account reviews to identify growth opportunities and strengthen customer loyalty.
Maintain ongoing communication to ensure exceptional customer satisfaction and retention.
Deliver Consultative Sales Solutions: Conduct customer presentations, product demonstrations, and solution-based sales discussions.
Customize proposals and recommendations to address customer objectives and operational challenges.
Clearly communicate product value, pricing, and ROI.
Negotiate contracts and agreements to achieve mutually beneficial outcomes.
Manage and Grow Customer Accounts: Identify opportunities for upselling and cross-selling products, services, and aftermarket solutions.
Monitor customer utilization, satisfaction, and evolving business needs.
Collaborate with internal teams to ensure a seamless customer experience.
Support customer success initiatives that drive long-term account growth.
Oversee Order and Sales Support Activities: Process customer orders accurately and efficiently.
Coordinate with operations, logistics, and service teams to ensure timely delivery and execution.
Communicate order status updates and proactively manage customer expectations.
Resolve order issues, returns, and service concerns professionally and promptly.
Leverage Data to Drive Results: Track sales activity, pipeline performance, and revenue trends.
Analyze market opportunities and competitive activity.
Prepare reports and forecasts to support business planning and territory management.
Recommend strategies to improve market penetration and revenue growth.
Become a Product and Industry Expert: Develop deep knowledge of water treatment solutions, aftermarket services, and industry applications.
Stay informed on industry trends, technologies, and competitor offerings.
Serve as a knowledgeable resource for customers and internal stakeholders.
Continuously expand technical and commercial expertise.