Account Specialist

Cintas • Fort Myers, FL

14d • Onsite

About The Position

Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Duties include, but are not limited to, answering customer calls and providing prompt issue resolution, data entry, assisting in account reconciliation, preparing reports and invoices, processing new accounts and orders and occasional miscellaneous projects. This position also makes outbound customer calls to gain information and/or to provide follow up to resolve customer issues.

Requirements

• Minimum 1 year customer service experience
• High School Diploma/GED

Nice To Haves

• Experience with heavy inbound, outbound and transferring calls
• 3 years' Business-to-Business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents
• Bachelor's Degree

Responsibilities

• Answering customer calls and providing prompt issue resolution
• Data entry
• Assisting in account reconciliation
• Preparing reports and invoices
• Processing new accounts and orders
• Occasional miscellaneous projects
• Making outbound customer calls to gain information and/or to provide follow up to resolve customer issues

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average
• Four different medical plan options; one plan is offered at zero cost
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED