Account Specialist

ACTIA Corporation - Elkhart, IN•Elkhart, IN

10h•Onsite

About The Position

ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles for over 30 years. ACTIA Group is an international group based in Toulouse, France. We are currently looking for an Account Specialist to join our team in Elkhart, IN. The Account Specialist coordinates internal customer account activities for select groups of Customers and assists Director of Business Development with special projects and customer/service support.

Requirements

High School Diploma or equivalent
Excellent verbal and written communication skills
Excellent computer skills
Demonstrates high proficiency with Microsoft Office products, especially Excel.
Strong analytical skills
Ability to apply logical reasoning
Attention to Detail
Self Motivated

Responsibilities

Enters new orders, daily and weekly
Processes order amendments
Expedites orders
Resolves late shipments by reviewing order backlog
Processes credit card transactions
Confirms customer orders, pricing and delivery dates
Advises customers on expedite fees
Maintains and Responds to all correspondence
Investigates and resolves problem deliveries
Enters and maintains customer and sales data
Prepares reports as requested
Provides instruction for account coverage in the event of absence/vacation
Updates Vendor sites and websites for customers
Issues Return Goods Authorizations and Credit Memos as needed
Reviews, enters and updates customer forecasts, as well as reporting any changes to Accounting Manager and Sales Manager
Analyses customer forecasts to ensure no duplication of material planning
Accountable for maintaining accuracy of customer forecasts, including entry and cancellation.
Reviews assigned customer forecasts weekly
Contacts customer for clarification or resolution of discrepancies in forecasts
Initiates product price quotes in collaboration with Sales representatives or Dir. Business Development.
Maintains part price information, including EAU/MOQ
Reviews feasibility and quotes on new products
Analyzes RFQ’s and makes recommendations to Sales on business case
Reviews and compiles information on production end of life items
Reviews and implements price changes from production to service pricing
Collaborates with Purchasing, Sales and Engineering for blue planner item entry
Collaborates with Outside Sales Representatives on account activities
Collaborates with shipping department
Participates in meetings with Production, Purchasing and Engineering to monitor order progress and resolution of shortages/late shipments
Ensure legal compliance with state, federal and OSHA requirements
Ensure ISO procedures are followed
Maintain compliance with all company policies and procedures