Account Services Specialist

Thomas Scientific LLC • Swedesboro, NJ

11d • $26 - $30 • Onsite

About The Position

Thomas Scientific is seeking an Account Services Specialist to serve as a key point of contact for a defined portfolio of customer accounts. This role blends strategic account management — building relationships, identifying growth opportunities, and ensuring long-term customer satisfaction — with hands-on customer service responsibilities such as order processing, issue resolution, and day-to-day support.

Requirements

• 2+ years of experience in account management, inside sales, or a related customer-facing role
• Strong communication skills, both written and verbal
• Comfortable balancing relationship-building work with transactional, detail-oriented tasks
• Proficiency with CRM and/or ERP systems (e.g., Salesforce, SAP, or similar)
• Strong organizational skills and ability to manage multiple accounts/priorities simultaneously
• Problem-solving mindset with a customer-first approach

Nice To Haves

• Experience in scientific, laboratory, healthcare, or industrial distribution industries
• Familiarity with lab products, chemicals, or scientific supply chains
• Experience with account planning or growth-oriented customer management

Responsibilities

• Develop account plans to support customer retention, satisfaction, and modest growth within the assigned book of business
• Proactively identify opportunities to expand product usage, cross-sell related items, or introduce new solutions based on customer needs
• Conduct periodic account reviews to check in on satisfaction and upcoming needs
• Partner with Sales, Product, and Operations teams to escalate opportunities or resolve account-level challenges
• Track account health metrics (order trends, satisfaction, retention risk) and flag at-risk accounts early
• Process customer orders, quotes, and inquiries accurately and in a timely manner
• Respond to customer questions regarding order status, pricing, product availability, and shipping/logistics
• Investigate and resolve customer issues (order discrepancies, returns, billing questions, delivery delays)
• Collaborate with internal teams (warehouse, logistics, billing) to resolve service issues quickly
• Ensure all customer communications reflect Thomas Scientific's standards for professionalism and responsiveness

Benefits

• Health, Dental & Vision — Coverage through Cigna, Guardian, and VSP, effective your first full month, with FSA/HSA options available.
• Financial Security — Company-paid life and AD&D insurance, voluntary short-term disability, and 401(k) with employer match.
• Time Off — Accrued PTO, 11 paid holidays (including your birthday), paid parental leave, and additional paid leave for life events.
• Professional Development — Up to $3,000 annually in tuition assistance.
• Additional Perks — Employee Assistance Program, wellness programming, legal and identity protection services, and a $1,000 employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed