Account Services Specialist

Advance Displays Inc. • Riverton, UT

2d • $52,000 - $62,000

About The Position

This role involves providing excellent customer support through various channels, managing client accounts using internal systems, performing accurate data entry, and collaborating with the team to enhance client satisfaction and sales. The specialist will maintain a deep understanding of the company's products and services to effectively assist clients. Travel for trade shows is required.

Requirements

• Excellent communication and interpersonal skills.
• Strong phone etiquette and customer service skills.
• Ability to work accurately and efficiently with computerized systems.
• Proficiency in typing and computerized systems.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills.
• Ability to multitask
• Experience working with store fixtures in a retail environment or similar field.
• You are a self-starter not looking to be another number working in a huge corporation.

Nice To Haves

• Previous experience with Fishbowl or similar Inventory management software.
• Basic knowledge of Microsoft Excel

Responsibilities

• Provide top-notch customer support through phone, email, or in-person interactions, responding promptly to client inquiries and resolving issues promptly and professionally.
• Utilize systems to efficiently manage client accounts, enter/edit client orders, and provide reporting and data to clients and Senior Account Service Reps.
• Perform data entry tasks accurately and efficiently, ensuring data integrity and compliance with company standards.
• Communicate effectively with clients and colleagues to ensure seamless service delivery.
• Maintain a thorough understanding of our products and services to provide informed client support and recommendations.
• Collaborate with the team to identify opportunities to improve client satisfaction and increase sales.
• Travel 2 to 5 weeks a year for trade shows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed