Account Services Specialist

Advance Displays Inc. • Riverton, UT

22h • Onsite

About The Position

This role provides top-notch customer support through phone, email, or in-person interactions, responding promptly to client inquiries and resolving issues promptly and professionally. The specialist will utilize systems to efficiently manage client accounts, enter/edit client orders, and provide reporting and data to clients and Senior Account Service Reps. This position involves performing data entry tasks accurately and efficiently, ensuring data integrity and compliance with company standards. Effective communication with clients and colleagues is essential for seamless service delivery. A thorough understanding of our products and services is required to provide informed client support and recommendations. The role also involves collaborating with the team to identify opportunities to improve client satisfaction and increase sales. Travel is required for trade shows, estimated at 2 to 5 weeks per year.

Requirements

• Excellent communication and interpersonal skills.
• Strong phone etiquette and customer service skills.
• Ability to work accurately and efficiently with computerized systems.
• Proficiency in typing and computerized systems.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong organizational and time management skills.
• Ability to multitask.
• Experience working with store fixtures in a retail environment or similar field.
• Self-starter mentality.

Nice To Haves

• Previous experience with Fishbowl or similar Inventory management software.
• Basic knowledge of Microsoft Excel.

Responsibilities

• Provide top-notch customer support through phone, email, or in-person interactions, responding promptly to client inquiries and resolving issues promptly and professionally.
• Utilize systems to efficiently manage client accounts, enter/edit client orders, and provide reporting and data to clients and Senior Account Service Reps.
• Perform data entry tasks accurately and efficiently, ensuring data integrity and compliance with company standards.
• Communicate effectively with clients and colleagues to ensure seamless service delivery.
• Maintain a thorough understanding of our products and services to provide informed client support and recommendations.
• Collaborate with the team to identify opportunities to improve client satisfaction and increase sales.
• Travel 2 to 5 weeks a year for trade shows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed