Account / Services Specialist

Johns Manville•Lewiston, ME

6d•$49,000 - $67,300•Onsite

About The Position

The Account Specialist manages customer orders from inquiry to paid invoice, resolves errors in shipping and pricing as well as researching and resolving customer complaints and order issues. Specialists partner with Account Management, internal plant, sales and transportation groups to maximize the sales and profitability of the customer base by offering World Class Customer Service within the business Group. The Account Specialist works with sales as needed to assist in administration of marketing and sales programs. Roofing Systems Guarantee responsibilities include maintaining files, processing payments, issuance in timely manner, and transfer of guarantee ownership. Position may also manage the coordination, scheduling and the delivery of a variety of supports services to the facility including general human resources and communication, accounts payable/accounts receivable, and purchasing activities. Additional support activities may also be provided in the following areas: safety, customer service, shipping & receiving, production reporting, warehouse & inventory management as determined by the facility.

Requirements

High School Diploma plus 5 years experience OR BA degree with 1 year experience
Solid interpersonal, verbal and written communications skills
Basic analytical decision making and ability to think through complex issues
Proficient in Microsoft Word, Excel, Outlook
Basic knowledge of SAP or ERP systems
Basic knowledge of Accounts Receivable concepts for deduction resolution
Solid attention to detail
Solid organizational and prioritization skills
Solid ability to multi task
Solid ability to work in a team environment as well as independently with limited supervision
Ability to develop product knowledge
Basic problem resolution and negotiation skills
Solid listening skills
Solid relationship building skills with internal and external customers
Minimal travel required 0 to 10 days per year
May be required to lift, carry, push or pull up to and including 25 pounds
Work environment is typical of an office environment
Ability to maintain confidential information
Ability to interface at all levels of the organization, both internally and externally
Working knowledge of human resources policies and procedures

Responsibilities

Order Entry
Order Management, ensuring all information is accurate to ensure perfect order delivery
Maintain guarantee to do list, mail and fax each day, and issue guarantees in a timely manner.
Roofing Systems Build relationships with our external customers and partner with internal customers to ensure customer satisfaction
Insulation Systems: Pro-actively communicate daily with internal and external customers
Manage credits, debits and deductions. Specialist has some authorization to resolve customer issues complaints
Complete courtesy calls to external customers to ensure world class customer service, and proactively fill partial truck orders
Manage and maintain spreadsheets/reports
Assist in training new employees and cross training across all Insulation Systems channels
Handle basic product information calls from downstream customers
May be required to perform other related duties as assigned
General human resources and communication activities necessary to administer accurate timekeeping and reporting, payroll, maintenance of personnel files and records, interpretation of policies and procedures, counsel to staff members and assistance to employees as needed
Ensure new hire protocol (job offers, drug testing, background checks, etc.) is followed.
Conduct new hire orientations
Ensure that employee time data is accurate in payroll system prior to weekly deadline to include policy adherence for overtime, flex scheduling, vacation, holiday processing, hours distribution, leave processing, termination, etc.
Oversee payroll data validation between Time & Attendance and the payroll system
Validate employee eligibility and earnings for annual CIP bonus payouts
Maintain employee data in HRIS system, including annual rate increases, employee deductions, etc.
Maintain confidential personnel files
Act as primary point of contact for HR questions and requests in the absence of the HR leader
May assist with monthly Labor reporting and payroll account reconciliation
May assist supervisors/managers in conducting employee evaluations and disciplinary actions
May organize all company functions, parties, picnics, celebrations
Oversee Communication efforts including but not limited to plant newsletter, company announcements, compliance bulletin boards, quarterly town hall meeting
Financial support (accounts payable/accounts receivable) and general office purchasing activities as needed
Ensure accurate invoices and payment processing to non-contracted vendors (i.e., employee medical evaluations, safety PPE, union dues, uniforms, etc.)
Purchase basic office/production/laboratory/safety supplies as needed
Track, investigate and resolve accounting issues (i.e., verification of shipping charges, account coding)

Benefits

Johns Manville (JM) offers a wide range of benefits to employees.
Some are subsidized by the company and others are fully employee-paid.
Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.
JM sponsors a 401(k) plan which includes a sizeable company match.
JM offers paid vacation and also provides paid sick and parental leave for eligible employees.
Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.
Supplemental life insurance and accidental death and dismemberment insurance are available as well.
The company also offers a variety of tax saving accounts; health spending account, traditional flexible spending account, and a dependent care spending account.
JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.
Johns Manville supports employee growth with vast educational opportunities and a company-wide mentoring program.
This program pairs employees and leaders to grow skills, build stronger internal networks and strengthen the company’s succession planning process.
Johns Manville also offers soft and hard skills training facilitated by internal and external presenters.
Our talent management team prioritizes the holistic growth of our workforce.