Account Services Coordinator
About The Position
The Account Services Coordinator (ASC) plays a vital role in creating customer experiences that reflect our commitment to excellence. At the heart of the ASC’s work is a dedication to understanding customer needs and delivering proactive, reliable service, turning each interaction into an opportunity to build trust and create loyal brand advocates. The ASC is a key partner in the sales process, managing daily account activities and ensures customer orders are handled accurately, efficiently, and with a service‑first mindset. Working closely with Account Executives, Account Managers, and cross‑functional partners, the ASC proactively identifies opportunities to support revenue growth and strengthen customer relationships. This role requires exceptional communication, strong organization, attention to detail, the ability to navigate multiple priorities, and a solution-driven approach.
Requirements
- 0-1 years of related experience
- Strong customer‑service mindset with clear, professional communication
- Excellent organization and ability to manage multiple priorities
- Adaptability in shifting priorities and responding to changing customer needs
- Strong sense of urgency; able to work effectively in fast‑paced environments
- Problem‑solving and critical‑thinking abilities for resolving issues
- Collaborative team player with strong interpersonal skills
- Proactive, self‑directed, and committed to continuous improvement
- Tech‑savvy; proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Able to thrive in an open‑concept office environment
- Comfortable working on computer‑based tasks a majority of the day
Responsibilities
- Manage customer orders from receipt through fulfillment, serving as the customer’s primary liaison.
- Communicate pricing, inventory, lead times, and shipping information clearly to manage expectations.
- Provide timely updates on out‑of‑stock items and collaborate with sales and operations to identify alternatives.
- Identify opportunities for inventory management solutions such as contracts or floor‑stock agreements.
- Own customer issues from intake through full resolution.
- Handle client quality and documentation requests.
- Partner with the sales team to develop account growth strategies, plan client communications, and prepare quotes or samples.
- Provide service updates and contribute to team planning during weekly sales meetings.
Benefits
- Bonus and incentive programs, contingent upon achieving pre-established individual and company performance metrics.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
