Account Services Coordinator

Safety National•Saint Louis, MO

1d•Hybrid

About The Position

At Safety National, we don’t just offer jobs – we build careers with purpose! Since 1942, we’ve been an industry leader, valuing integrity, teamwork, and stability while providing competitive rewards, top-tier benefits, career growth opportunities, and flexible work options that promote balance. With tuition reimbursement, wellness perks, and a strong community impact, we invest in your success—both personally and professionally. This opportunity is in the Account Services department, which is responsible for seeing policies through to the finish line and facilitates the processes between Claims, Underwriting, and brokers. The department offers abundant career opportunities with varying levels of specialty, ranging from rating services to audits to operational guidance, and maintains a strong network of team leaders allowing for cross-training and collaboration. In this role, internally known as “Premium Audit Coordinator”, you will play a key role in ensuring the accurate and timely completion of premium audits for large casualty and primary accounts within the Premium Audit team. You’ll take ownership of the audit lifecycle—coordinating with vendors, brokers, and insureds to ensure audits are scheduled, completed, and processed efficiently. You will analyze complex exposure data, validate classifications, and ensure compliance with industry rules and internal standards. You’ll be the central point of communication throughout the audit process, proactively resolving issues, managing timelines, and ensuring all parties stay aligned. Your ability to interpret data, apply audit rules, and clearly explain premium calculations will directly impact billing accuracy and customer satisfaction. This is a fast-paced, detail-driven role where analytical thinking, organization, and communication skills will set you up for success while contributing to continuous process improvement within the department. This position is classified as Non-Exempt under federal wage and hour laws, requiring clocking in and out for all hours worked and eligibility for overtime pay for any hours worked over 40 in a given workweek.

Requirements

Strong customer service mindset with effective written and verbal communication skills
Proficiency in Microsoft Excel, Word, and related applications
High level of attention to detail with the ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment
Ability to build and maintain professional relationships with internal teams, vendors, brokers, and insureds
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

Nice To Haves

2 or more years of premium audit or property & casualty insurance operations experience, including workers compensation, general liability, or commercial auto
Experience producing reports, analyzing KPIs, and identifying process improvement opportunities
Insurance designations (e.g., CPCU, AINS, or similar)
Experience working with NCCI, state bureau rules, and Premium Audit Advisory Service (PAAS)

Responsibilities

Ensuring the accurate and timely completion of premium audits for large casualty and primary accounts within the Premium Audit team
Taking ownership of the audit lifecycle—coordinating with vendors, brokers, and insureds to ensure audits are scheduled, completed, and processed efficiently
Analyzing complex exposure data, validating classifications, and ensuring compliance with industry rules and internal standards
Being the central point of communication throughout the audit process, proactively resolving issues, managing timelines, and ensuring all parties stay aligned
Interpreting data, applying audit rules, and clearly explaining premium calculations
Contributing to continuous process improvement within the department