Account Services Coordinator

Safety National•Maryland Heights, MO

11h•Hybrid

About The Position

At Safety National, we build careers with purpose, valuing integrity, teamwork, and stability. Since 1942, we've been an industry leader, offering competitive rewards, top-tier benefits, career growth, and flexible work options. We invest in employee success through tuition reimbursement, wellness perks, and community impact. This opportunity is within the Account Services department, which facilitates processes between Claims, Underwriting, and brokers, covering rating services, audits, and operational guidance. The department fosters cross-training and collaboration. In this role, internally known as “Premium Audit Coordinator”, you will be crucial in ensuring accurate and timely completion of premium audits for large casualty and primary accounts. You will manage the entire audit lifecycle, coordinating with vendors, brokers, and insureds for efficient scheduling, completion, and processing. Responsibilities include analyzing complex exposure data, validating classifications, and ensuring compliance with industry rules and internal standards. You will serve as the central communication point, proactively resolving issues, managing timelines, and maintaining alignment among all parties. Your ability to interpret data, apply audit rules, and clearly explain premium calculations will directly impact billing accuracy and customer satisfaction. This is a fast-paced, detail-driven role that requires strong analytical thinking, organization, and communication skills, contributing to continuous process improvement.

Requirements

Strong customer service mindset with effective written and verbal communication skills
Proficiency in Microsoft Excel, Word, and related applications
High level of attention to detail with the ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment
Ability to build and maintain professional relationships with internal teams, vendors, brokers, and insureds
Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
Ability to work a hybrid work schedule which includes a minimum of 3 days per week in our St. Louis Corporate Office
All employees are required to submit work from home requests and follow our Work From Home policy

Nice To Haves

A bachelor’s degree in accounting, business, or a related field
2 or more years of premium audit or property & casualty insurance operations experience, including workers compensation, general liability, or commercial auto
Experience producing reports, analyzing KPIs, and identifying process improvement opportunities
Insurance designations (e.g., CPCU, AINS, or similar)
Experience working with NCCI, state bureau rules, and Premium Audit Advisory Service (PAAS)

Responsibilities

Ensure the accurate and timely completion of premium audits for large casualty and primary accounts within the Premium Audit team
Take ownership of the audit lifecycle
Coordinate with vendors, brokers, and insureds to ensure audits are scheduled, completed, and processed efficiently
Analyze complex exposure data
Validate classifications
Ensure compliance with industry rules and internal standards
Be the central point of communication throughout the audit process
Proactively resolve issues
Manage timelines
Ensure all parties stay aligned
Interpret data
Apply audit rules
Clearly explain premium calculations
Contribute to continuous process improvement within the department
Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures