ACCOUNT SERVICE REPRESENTATIVE

OHIO VALLEY BANK•Point Pleasant, WV

5d•Onsite

About The Position

The Account Service Representative opens and services customer accounts, cross-sells company products, and maintains quality relationships between OVB and its customers. The role verifies items presented according to OVB policies and procedures, applies transactions to the correct accounts, and properly identifies customers. It also assists customers with account fraud activity and debits; accepts cash deposits; processes withdrawals and deposits to savings and checking accounts; accepts installment loan payments; and maintains a running account of transactions. Extensive on-the-job training is required for proficiency.

Requirements

Customer service experience in banking is preferred.
Sales skills.
Clerical skills.
Basic PC skills.
Excellent communication skills.
Ability to maintain confidentiality.
Attention to detail.
Ability to remain tactful with difficult or irate customers while remaining personable.
Ability to work efficiently under pressure.
Ability to operate most standard office equipment.
Ability to be flexible with the work schedule, including overtime or extended hours when necessary.
Ability to sit for extended periods.
Ability to lift coin bags weighing up to 25 pounds.
May require occasional travel.

Nice To Haves

Banking customer service experience.

Responsibilities

Open and service customer accounts.
Cross-sell other company products.
Maintain quality relationships between OVB and its customers.
Verify the validity of items presented according to OVB policies and procedures.
Apply transactions to the correct accounts and properly identify customers.
Assist customers with fraud activity on accounts and debits.
Accept cash items from customers for deposit.
Handle withdrawals from and deposits to savings and checking accounts.
Take installment loan payments.
Maintain a running account of all transactions.