Account Resolutions Representative

PFC Finance•Tamuning, GU

1d•Onsite

About The Position

The Account Resolution Representative acts as a critical liaison between the company and its customers to collect debts and resolve outstanding balances. Responsibilities include but are not limited to developing payment plans, locating debtors, and researching in order to begin the recovery process, and negotiating debt payments.

Requirements

High School graduate or GED equivalent.
A minimum of 1 year of experience within a collection or account resolution position.
Knowledge Fair Debt Collection Practices and other local or federal consumer protection regulations.
Must be highly proficient with office applications such as Microsoft Excel, Word and PowerPoint.
Must have experience with and the ability to navigate consumer software applications such as but not limited to AS400, CARMPro, Salesforce or other similar enterprise software.
Must be able to articulate professionally both verbally and in writing.
Must have the ability to and experience with deescalating counter-productive customer situations.

Nice To Haves

Articulate
Empathy
Negotiation
Active Listening
Analytical
Communication
Customer Focus
Decision Making
Critical Thinking
Solution Focus
Collaborative
Detail Oriented
Team Player

Responsibilities

Determine, review with ARG Supervisor, and execute debt collection strategies and plans daily by reviewing and monitoring delinquent accounts to determine priorities for contact.
Collaborate on debt collection efforts with Account Resolutions Management team.
Contact debtors using communication tools to negotiate and secure debt recovery commitments while adhering to the Fair Debt Collection Practices Act (FDCPA).
Search publicly available databases to track down debtors and/or defaulters, including Credit Bureau information, background checks, and loan documents (Equifax DTEC and/or skip tracing).
Conduct research, analysis, and follow up outreach on delinquent accounts and payment deficiencies.
Conduct vehicle inspections and field collection as needed to follow up on failed promissory debts and/or to locate debtors.
Prepare and disseminate requests for payment, final demand notices, and other written correspondence for assigned accounts.
Document results of account resolution efforts within Collection Software System for assigned accounts daily.
Responsible for inquiring about debtor information to maintain updated records and providing account resolution options, programs, and information to assist with recovering debt.
Assist with customer inquiries, both by phone, electronic communication, and/or in-person.
Responsible for meeting both individual, department and organizational production goals.
Provide support to team as needed.