Account Resolutions Agent
About The Position
A stable, rewarding career in an industry that thrives in all economic conditions. Debt collection is a recession-proof profession, offering job security, competitive compensation, and growth opportunities. Credit Control has been recognized for six consecutive years (2019-2025) as one of the Best Places to Work in Collections. When you join Credit Control, you become part of a winning culture that values your hard work, attitude, and commitment. The key to maximizing earnings is to show up with dedication, a positive attitude, and a commitment to hitting your goals. We empower our collectors to excel and build lasting careers with us. Join us and secure your future with a career that never slows down. Be part of an award-winning team that leads the industry!
Requirements
- Excellent written and verbal communication abilities
- Exceptional negotiation skills and customer service
- Experience with Microsoft Excel and general computer skills
- High School diploma or equivalent
- Must pass background check
- Reliably commute to Earth City, MO 63045 (Required)
- Attendance is non-negotiable; upon acceptance of the position with CCL, it is required and understood that the applicant will be at work every day and on time.
- Microsoft Excel: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Nice To Haves
- Debt collections, sales, or telemarketing experience
- Knowledge of the FDCPA and other regulations governing debt collections
- Some College Preferred/ but not required
Responsibilities
- Debt collection
- Negotiation
- Customer service
Benefits
- Medical/Dental/Vision
- Life Insurance
- Paid Time Off
- Paid Vacation Time
- Paid Holidays
- Paid Bereavement
- Paid Training
- 401k with company match
- Annual Retention Bonus
- Professional Development Grant Program
- Employee Assistance Program
- Ongoing Contests & Prizes
- Annual Company Events
- Company Referral Program
- ADP Lifemart Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
