Account Resolution Specialist
OneMain Financial•Evansville, IN
•Onsite
About The Position
The Account Resolution Specialist contacts delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on various loan types.
Requirements
- Education - High School diploma or GED
- An in-depth understanding of collections and negotiation skills
- Strong negotiation skills to resolve escalated calls
- A high degree of self-management to successfully prioritize workday
- Excellent communication, persuasion and problem-solving skills
- Ability to maintain confidentiality and sensitive information
Nice To Haves
- Collections / Call Center experience strongly preferred
- Sales experience is desirable
Responsibilities
- Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
- Negotiate with customers to resolve accounts.
- Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
- Meet departmental call and QA standards
- Work in a goal-oriented environment to meet production indicators.
- Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations
Benefits
- medical
- prescription
- dental
- vision
- hearing
- accident
- hospital indemnity
- life insurances
- 401(k) matching
- Employee Stock Purchase Plan
- Tuition reimbursement
- Paid time off
- Paid sick leave
- Paid holidays
- Paid volunteer time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
