Account Resolution Specialist
About The Position
Join American Coradius International LLC (ACI), a reputable, compliance-driven collections agency with an A+ rating from the Better Business Bureau since 1989. We offer a fun and positive work environment, competitive compensation and benefits, and abundant growth opportunities. We are seeking motivated, hardworking individuals who are dependable, possess a strong work ethic, and have a great customer service attitude. This is a remote opportunity, but candidates must reside in the Carmel, Indiana area. All employees are required to be on camera while working in a remote environment.
Requirements
- High School Diploma required
- At least 2 years call center/ customer service experience required
- Proven ability to multi-task and work in a demanding environment
- Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
- Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
- Active listening skills and an ability to influence others
- Proficient computer skills using Zoom, Microsoft Word and Excel
- Ability to embrace a team environment and a culture of continuous improvement
- MUST have a smart phone with the ability to download applications for remote work purposes
Responsibilities
- Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
- Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
- Utilizes all available skip tracing tools to establish contact with customers to arrange payment
- Review and monitor customer accounts daily to mitigate losses
- Take action on accounts needing additional attention under manager approval
- Ensure all company policies, procedures, and laws applicable to the position are maintained
- ALL employees are required to be on camera while working from a remote environment
- Other duties as required
Benefits
- MONTHLY BONUSES
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
- Competitive wage with unlimited financial growth through an uncapped monthly bonus
- Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
- Generous paid vacation time, paid personal/sick time
- 401K with employer match
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
