Account Resolution Specialist

OneMain Financial•Evansville, IN

1d•Onsite

About The Position

The Account Resolution Specialist contacts delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on various loan types.

Requirements

High School diploma or GED
An in-depth understanding of collections and negotiation skills
Strong negotiation skills to resolve escalated calls
A high degree of self-management to successfully prioritize workday
Excellent communication, persuasion and problem-solving skills
Ability to maintain confidentiality and sensitive information

Nice To Haves

Collections / Call Center experience strongly preferred
Sales experience is desirable

Responsibilities

Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
Negotiate with customers to resolve accounts.
Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
Meet departmental call and QA standards
Work in a goal-oriented environment to meet production indicators.
Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations

Benefits

medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

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