Account Representative

Colonial Group•Savannah, GA

About The Position

The Account Representative is the primary customer contact for liquid storage tank leasing and reports directly to the Account Representative Supervisor. The role connects terminal operations with customer relations by managing customer relationships, coordinating product movements, maintaining inventory records, and supporting accurate billing and reporting. Work is primarily office-based, with occasional visits to terminal operating areas.

Requirements

High school diploma required.
Strong integrity and commitment to customer satisfaction.
Ability to manage multiple tasks in a dynamic office environment while maintaining focus, attention to detail, and accuracy.
Ability to work independently and effectively with minimal supervision.
Clear and professional verbal and written communication skills.
Flexibility to adapt to daily operational needs and work overtime as required.
Strong work ethic, collaborative attitude, organizational skills, and commitment to workplace safety.
Ability to follow established procedures, identify errors, and anticipate potential problems.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to use terminal management software applications.
Intermediate computer and mathematical skills.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to navigate terminal environments safely while following safety procedures and wearing required personal protective equipment.

Nice To Haves

One year of relevant experience preferred.
Basic understanding of marine terminal operations, logistics, warehousing, shipping documentation, and inventory reporting.

Responsibilities

Serve as the primary point of contact between customers and terminal operations, providing updates on daily activities, product status, and service schedules.
Review customer contracts and storage agreements to understand service requirements, including product segregation, contamination prevention, and DOT billing requirements.
Maintain customer relationships by providing daily inventory balances and throughput reports through DTN, lifting reports, and KPI tracking sheets.
Maintain real-time inventory records for receipts, transfers, and shipments using DTN and internal tracking systems.
Reconcile system records against physical tank gauges and terminal balances through daily and monthly adjustments.
Investigate inventory discrepancies with operations teams and support year-end audits and regulatory reporting as needed.
Plan and monitor inbound and outbound product movements by vessel, rail, and truck, using rail provider platforms to optimize terminal resources and storage capacity.
Prepare and distribute Bills of Lading (BOLs), Certificates of Analysis (COAs), pull sheets, and Amspec vessel receipts.
Coordinate with carriers and internal teams to confirm loading plans and safety requirements while minimizing demurrage and detention costs.
Compile monthly customer activity data, including storage, throughput, steam, and rail and truck handling, to prepare Schedules of Charges (SOC).
Validate operational records against billing reports using email tracking and DTN data to ensure services are accurately captured and documented.
Prepare end-of-month activity summaries and KPI reports for management, maintaining audit trails to promote customer transparency and resolve discrepancies.
Support product sampling, tracking, and documentation processes and represent terminal service quality during customer audits and inspections.
Partner with Maintenance, Safety, and Operations teams to meet customer needs while maintaining regulatory compliance and terminal efficiency.
Work overtime as needed to support business and customer requirements and monitor the terminal’s 24-hour on-call phone as assigned.