Account Representative

Superior Auto•Decatur, IN

About The Position

Superior Auto Inc. is seeking an Account Representative to deliver customer service, build professional relationships, communicate with customers, and conduct proactive collections. The role contributes to team success by meeting collections goals and supporting sales. The company offers a base hourly rate with performance-based incentives tied to collection success and sales. Dealership hours are Monday through Friday, 9 a.m. to 6 p.m., and Saturday, 9 a.m. to 4 p.m.; there are no Sunday or late-night retail hours.

Requirements

High school diploma or equivalent.
1–2 years of customer service or collections experience.
Computer proficiency, including familiarity with Microsoft Office or similar tools.
Valid driver’s license with a clean record, defined as minimal moving violations in the last three years.
Professional written and verbal communication skills.
Ability to prioritize, maintain a positive and helpful attitude, and work effectively with a team.
Coachable mindset and openness to sharing ideas and gaining new insights.

Responsibilities

Deliver outstanding customer service and build lasting professional relationships.
Communicate regularly with customers and resolve issues.
Conduct proactive collections and work toward collections goals.
Adjust tasks and schedules based on business needs.
De-escalate challenging situations and maintain composure.
Collaborate with the team to achieve goals and objectives.

Benefits

Paid time off, including vacation, holidays, birthday, and sick/personal days.
Health, dental, and vision insurance.
401(k) with company contributions.
Company-paid life insurance.
Career advancement opportunities, including the Manager-in-Training program and Superior University.
Base hourly compensation and performance-based incentives tied to collection success and sales.

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