Account Representative, Strategic Accounts

Nilfisk•Brooklyn Park, MN

2d•$67,900 - $84,850•Remote

About The Position

To better serve our internal and external customer base, Nilfisk is seeking an Account Representative to assist our Strategic Account team with the sales development and management of “working” accounts and support of existing “buying” accounts. The Account Representative's primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support the Strategic Accounts team by developing and engaging a pre-defined list of strategic account “working” targets to increase sales revenue. They will also help to support Key Strategic Accounts with day-to-day sales administration that may include quote proposals, order troubleshooting, and/or act as a liaison to the Customer Care department. It is a virtual position, however, some time in Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.

Requirements

Excellent oral and written communication skills
Excellent organizational skills
Strong strategic planning skills
Team player, able to interact with all functional areas and all organizational levels
Self-starter, highly motivated
Open to feedback and coaching
Must exemplify and embrace Nilfisk Behaviors including: Act as One Team with One Agenda, Understand Our Customers’ business, Act and Expect Forgiveness – don’t wait for permission, Try, Learn & Disrupt – The perfect plan doesn’t exist, Deliver on your Promise
Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
Capability to quickly learn new software and systems
Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)

Nice To Haves

Bachelor’s or Associates degree preferred

Responsibilities

Key Account Start-Ups: Coordination of customer requirements (working with customer and sales), Collaboration w/ Expeditor of shipping requirements, Collaboration w/ Install SME of install requirements.
Communication with the customer: Regularly scheduled startup meetings to discuss upcoming needs, potential requirements, etc., with CS Supervisors & Expeditor w/ optional invitation to Manager & Director
Account Development – Working Accounts: Perform research and discovery on target accounts, in line with Nilfisk Sales Process, Identify key contacts, Determine and execute regular call cadence, in line with marketing-approved campaigns, Record all notes and next steps in SFDC
Account Management – Working Accounts: Act as primary point of contact for account, Conduct strategic business reviews with customer to explore additional revenue opportunities, Provide quote proposals and/or complete RFPs, Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, etc., Record all notes and next steps in SFDC, Partner with account to ensure all contracts are updated
Customer Support: Check inventory status for open opportunities and expected Purchase Orders, Provide order tracking to customers
Administrative: Generate all customer quotes, Hand off overflow of administrative items to team members as necessary