Account Representative & Executive Assistant

PRETORIAN LABS LLC • Valley View, OH

2h • Onsite

About The Position

We’re looking for a highly organized, client-focused professional to fill a dual-function role supporting our executive team while managing a portfolio of key client accounts. This position is ideal for someone who thrives on variety, excels at building relationships, and brings sharp organizational instincts to everything they do.

Requirements

• 2+ years of experience in account management, client services, or an executive support role
• Exceptional written and verbal communication skills
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and office software (Google Workspace or Microsoft 365)
• Strong time management and multitasking ability
• High degree of professionalism and discretion.

Nice To Haves

• Experience in a hybrid client-facing and administrative role
• Familiarity with project management tools like Asana or Monday.com
• Comfort working directly with C-suite or VP-level executives
• Experience preparing executive briefing materials or board presentations
• A proactive, solutions-oriented mindset
• Bachelor’s degree in business, communications, or a related field preferred

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of client accounts
• Build and maintain strong, long-term relationships with clients to drive retention and satisfaction
• Identify upsell and cross-sell opportunities and work with the sales team to capitalize on them
• Respond to client inquiries, resolve concerns promptly, and escalate issues as needed
• Prepare and deliver regular account reviews, status reports, and performance updates
• Track account metrics and maintain accurate records in the CRM system
• Manage complex calendars, schedule meetings, and coordinate travel arrangements for one or more senior executives
• Draft and proofread correspondence, presentations, and internal communications on behalf of the executive
• Prepare agendas, take meeting notes, and follow up on action items
• Handle confidential information with the utmost discretion and professionalism
• Organize and prioritize executive tasks, helping manage competing deadlines and priorities
• Assist with special projects, research, and ad hoc requests as they arise

Benefits

• Competitive salary
• Health & benefits Medical, dental, and vision
• Growth opportunities
• Clear path for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level