Account Relationship Specialist (Provider Success) - Houston, TX

Mindful Support Services•Houston, TX

12d•Hybrid

About The Position

Mindful Support Services is a mental health organization that supports independent therapy and psychiatric private practices with administrative, operational, and business solutions. The Account Relationship Specialist is the first account manager for new providers, supporting them through practice launch and the early stages of a two-year partnership. The role combines onboarding, provider assessment, project management, coaching, and accountability for partnership standards. The specialist serves as a primary contact and guide as providers establish sustainable business plans, learn private-practice operations, meet readiness requirements, and progress through launch milestones. After launch, the role continues through weekly consultations focused on practice challenges, performance measures, client retention, scheduling, documentation, and sustainable growth. The specialist uses provider goals and performance data to identify barriers and develop practical action plans. The position also coordinates across providers and internal teams, including Credentialing, Compliance, Billing, Operations, Client Services, and Clinical Leadership. Success requires building trust while maintaining clear expectations, managing multiple priorities, addressing risks, and influencing progress without formal authority. The role is full-time and hybrid in-office in River Oaks, Houston, Texas.

Requirements

At least 2 years of experience building and managing professional relationships in Customer Success, Sales, Account Management, Recruiting, Provider Relations, Healthcare Operations, or similar client-focused roles.
Experience managing multiple stakeholders and competing priorities.
Strong verbal and written communication skills.
Experience using CRM systems and Microsoft Office products.
Ability to build trust, coach others, and maintain accountability.
Comfort with direct conversations, delivering feedback, and influencing outcomes without formal authority.
Ability to manage multiple priorities and competing deadlines in an organized manner.
Comfort using data and performance metrics to guide conversations, decisions, and action plans.
Problem-solving skills, persistence, resourcefulness, and follow-through.
Adaptability in ambiguous, fast-paced, and changing business environments.
Interest in mental health and helping clinicians develop business habits and practice-management skills.
Ability to work collaboratively and professionally across audiences.
Background check required.

Nice To Haves

Bachelor's degree in Business, Psychology, Communications, Human Resources, Healthcare Administration, or a related field.
Experience in healthcare, mental health, or a service-based industry.

Responsibilities

Serve as the primary point of contact for providers after initial recruitment and guide them through onboarding and practice launch.
Create sustainable business plans, establish timelines, and monitor progress toward onboarding milestones.
Coach providers on the operational, financial, and professional responsibilities of private-practice ownership.
Help providers navigate business setup, credentialing, compliance requirements, documentation expectations, and practice-readiness activities.
Assess provider readiness, identify barriers and risks, and coordinate with internal stakeholders to determine next steps.
Lead weekly post-launch consultations on practice challenges, business performance, client retention, scheduling, documentation, and sustainable growth.
Help providers understand and improve performance indicators such as client matching, retention, attendance, schedule utilization, and marketing.
Use data and provider goals to identify barriers, guide decisions, and create practical action plans.
Help providers develop ownership and self-sufficiency in managing an active private practice.
Build provider relationships while setting expectations, maintaining professional boundaries, and holding providers accountable for commitments.
Identify stalled progress or disengagement, assess root causes, and facilitate conversations that encourage providers to re-engage and take action.
Address concerns, deliver difficult feedback, and influence progress while balancing provider support with partnership standards.
Coordinate communication and workstreams between providers and internal teams.
Partner with Credentialing, Compliance, Billing, Operations, Client Services, and Clinical Leadership to manage dependencies, resolve issues, and support launches.
Maintain visibility across multiple systems, identify risks, escalate concerns, and coordinate solutions with stakeholders.
Develop expertise in how onboarding, credentialing, compliance, billing, and operational processes work together.