Account Relationship Specialist (Provider Success) - Houston, TX

Mindful Support Services•Houston, TX

13d•$55,000 - $65,000•Hybrid

About The Position

Mindful Support Services is hiring an Account Relationship Specialist to serve as the first account manager for new providers launching independent mental health practices. The role guides providers through onboarding and early practice ownership during their two-year partnership with Mindful, combining provider assessment, coaching, project management, and accountability for partnership standards. The specialist evaluates provider readiness, identifies risks and barriers, validates requirements, and helps providers prepare to launch and succeed. After launch, the specialist leads weekly consultations about practice challenges, performance, client retention, scheduling, documentation, and sustainable growth. The role uses data and provider goals to identify obstacles and create practical action plans, while helping providers develop independence in managing an active practice. It also coordinates across internal teams and multiple workstreams to resolve issues and support successful launches. The position is full-time and hybrid in the River Oaks area of Houston, Texas. The stated schedule is Monday through Friday, 10:30 AM to 6:00 PM.

Requirements

At least 2 years of experience building and managing professional relationships in a client-focused role such as Customer Success, Sales, Account Management, Recruiting, Provider Relations, or Healthcare Operations.
Experience managing multiple stakeholders and competing priorities.
Strong verbal and written communication skills.
Experience using CRM systems and Microsoft Office products.
Ability to establish trust, coach others, and maintain accountability.
Comfort with direct conversations, giving feedback, and influencing outcomes without formal authority.
Strong organization and ability to manage a portfolio, multiple priorities, and competing deadlines.
Comfort using data and performance metrics to guide conversations, decisions, and action plans.
Problem-solving ability, persistence, resourcefulness, and follow-through.
Adaptability in ambiguous conditions, changing priorities, and evolving business needs.
Interest in mental health and helping clinicians develop business habits and practice-management skills.
Willingness to learn and work in a fast-paced, goal-oriented environment.
Background check required.

Nice To Haves

Bachelor's degree in Business, Psychology, Communications, Human Resources, Healthcare Administration, or a related field.
Experience in healthcare, mental health, or a service-based industry.

Responsibilities

Guide providers through onboarding and practice launch, serving as their primary contact after initial recruitment.
Create sustainable business plans and timelines, validate readiness for partnership, and track progress against onboarding milestones.
Coach providers on the operational, financial, and professional responsibilities of private practice ownership.
Help providers navigate business setup, credentialing, compliance, documentation, and other practice-readiness activities.
Assess readiness, identify barriers and risks, and coordinate with internal stakeholders to determine next steps.
Lead weekly post-launch consultations focused on practice challenges, business performance, client retention, scheduling, documentation, and sustainable growth.
Help providers understand and improve performance indicators such as client matching, retention, attendance, schedule utilization, and marketing.
Use performance data and provider goals to identify barriers, guide decisions, and develop practical action plans.
Help providers build ownership and self-sufficiency in managing an active private practice.
Build provider relationships while maintaining expectations, professional boundaries, and accountability for commitments.
Identify stalled progress or disengagement, assess causes, and facilitate conversations that support provider re-engagement and action.
Address concerns, deliver difficult feedback, and influence progress while balancing provider support with partnership standards.
Coordinate communication and progress across providers and internal onboarding and post-launch workstreams.
Partner with Credentialing, Compliance, Billing, Operations, Client Services, and Clinical Leadership to manage dependencies, resolve issues, and support launches.
Monitor multiple systems, proactively identify risks, escalate concerns, and coordinate solutions with stakeholders.
Develop expertise in the relationships among onboarding, credentialing, compliance, billing, and operational processes.