Account Receivable Specialist
About The Position
At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization. We’re seeking experienced Account Receivable Specialists to join our high-performing team and help recover past-due consumer accounts while maintaining respectful and trust-based customer relationships. As a Recovery Specialist, you’ll begin with our paid, two-week professional training program, where you’ll learn advanced recovery strategies and negotiation techniques. Once trained, you’ll work directly with customers to resolve outstanding balances and support their journey toward financial stability. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Responsibilities
- Use a variety of contact technologies and recovery strategies to locate the correct parties.
- Understand each customer’s financial situation and recommend appropriate payment solutions.
- Negotiate payment terms with empathy, tact, and professionalism.
- Handle both outbound and inbound calls effectively.
- Follow all required scripts, policies, and procedures with precision.
- Respond confidently to common objections and guide customers toward resolution.
- Meet monthly performance goals and complete other assigned duties.
- Attend team meetings and training sessions; stay current with updates to systems, processes, and program knowledge.
- Adhere to all attendance and scheduling requirements.
Benefits
- Paid Time Off
- Paid holidays
- Incentives & Rewards (cash bonuses, electronics, vacations, cars)
- Comprehensive medical, dental, and vision coverage (for full-time employees after 60 days)
- MEC medical plans (for all employees after 30 days)
- Retirement savings programs
- Short-term disability coverage
- Life insurance options
- Supplemental Insurance (Accident and critical illness insurance)
- Career Growth (internal promotions)
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
