Account Processing Specialist

Pedernales Electric Cooperative•Johnson City, TN

2d•Hybrid

About The Position

This position is responsible for administering the Capital Credits, Billing, Remittance and other member related programs in support of the Cooperative’s strategic initiatives. The position may be filled at either the Specialist or Associate level, depending on candidate's qualification. Specialist Range: $26.27-$32.84 Associate Range: $21.92 - $27.40. Hybrid Work Options Available. $26.77 Minimum Starting Base Pay + KPI Bonuses + Competitive Benefits. Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training.

Requirements

Associate’s Degree in a related field.
Four years of customer service experience.
Knowledge of computer systems which may include setting up or using hardware and software programs entering data or processing information.
Knowledge of accounting and billing procedures.
Knowledge of principles and processes for providing customer service.
Knowledge of the Cooperative’s Policies and Procedures.
Knowledge of acceptable and unacceptable legal documents for estate payouts.
Knowledge of effective research and analysis methods.
Skilled in prioritizing and managing changing priorities.
Skilled in time management.
Ability to anticipate, identify, analyze and resolve conflict and problems.
Ability to communicate effectively verbally and in writing.
Ability to multitask in a fast-paced environment with frequent interruptions.

Nice To Haves

Directly related experience may substitute for education.
Experience in data measurement and analysis preferred.

Responsibilities

Communicate the Capital Credits, Member Assistance, Medical Necessity and Debt Recovery Programs to members and employees.
Analyze and validate allocations, retirements and updates for all capital credit accounts and assist with managing escheat funds in cooperation with the Texas State Comptroller’s Office.
Review, verify and validate Board of Directors petitions for accuracy and provide required documentation to open records.
Determine estate and early payout amounts ensuring all unretired, unclaimed and unissued funds are accounted for; research and identify proper heirs when dealing with estates.
Respond to incoming capital credit correspondence and inquiries and web requests.
Post and process recurring payments, returns, declines and reports from all payment channels; troubleshoot exception payments and make required corrections.
Create and transmit files to the bank for deposit.
Verify and make adjustments related to the payment files from the lockbox service provider and banks.
Analyze, troubleshoot, resolve member concerns, escalations and complex issues.
Schedule, manage and process data through interfaces with the Meter Data Management (MDM) and billing systems.
Perform bill calculations, manual bills and delinquent processes.
Troubleshoot complex billing adjustments, account inquiries and corrections including creation of service orders as necessary.
Partner with other departments and staff to ensure member issues are addressed and resolved.
Compile all statistical and financial reports for leadership and Board of Directors.
Work with collection agencies to recover previously written off accounts and report outstanding balances timely.
Process and report member refunds weekly.
Analyze and process member disconnections for non- payment.
Process and manage the tax exemption certificates, review reports and update accounts.
Reconcile accounts receivable module and the Payment Gateway daily.
Review and process bankruptcy filings.
Work with software vendor to troubleshoot and resolve critical issues.
Maintain the security of confidential information.
Stay abreast of advances in technology.
Demonstrate regular and prompt attendance.
Performs other related duties as necessary or assigned.