Account Operations Specialist - Spanish Proficiency Required

MegaCorp Logistics • Wilmington, NC

6d • Onsite

About The Position

MegaCorp Logistics is seeking a motivated Account Operations Specialist to support account operations at its in-office location. The role assists the Account Manager with carrier relationships and selection, shipment scheduling, rate negotiation, shipment tracking, and issue resolution. The specialist serves as a liaison among clients, carriers, and shippers, and communicates regularly with Spanish-speaking customers, carriers, and/or business partners in a professional business environment.

This is a full-time hourly position paying $19.23 per hour ($40,000 per year), with a performance-based monthly bonus of $1,000. The schedule is 8 a.m. to 5 p.m., with Thursday and Saturday off. Training includes hands-on learning with the broker team, peer mentorship, operational excellence reviews, and two weeks of new-hire training.

Requirements

• High school diploma or GED.
• Professional proficiency in both English and Spanish; the role regularly communicates with Spanish-speaking customers, carriers, and/or business partners.
• Strong customer service and communication skills.
• Attention to detail and ability to multitask.
• Motivation and ability to thrive in a fast-paced environment.
• Ability to learn quickly and solve problems.

Nice To Haves

• Bachelor’s degree.
• At least one year of experience in freight brokerage or logistics.

Responsibilities

• Assist the Account Manager with carrier relationships and selection.
• Negotiate rates and schedule shipments.
• Use HERO software for tracking and management.
• Maintain contact with carriers to support smooth delivery.
• Review carrier performance for future shipments.
• Act as a liaison between clients, carriers, and shippers.
• Track changing rates and select the best deal.
• Resolve in-transit issues and help ensure on-time delivery.
• Track and document shipment costs.
• Handle customer claims and payment issues.
• Enter and update shipment information in software.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) matching.
• Paid time off (PTO) and flex holidays.
• Health and wellness initiative including gym membership.
• Birthday celebrations, annual parties, and company-sponsored outings.
• Performance-based monthly bonus of $1,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED