Collections Specialist II - Bilingual Spanish Required

JPMorganChase • Tempe, AZ

3d

About The Position

As a Bilingual Collections Specialist II at JPMorganChase, you will be a first point of contact for clients, providing customer service for various financial products. You will handle inbound and outbound calls, build customer relationships, and offer solutions to meet client needs in a fast-paced call center environment. The role involves routine tasks performed within established procedures; non-standard issues are referred to a supervisor. The listed schedule is Monday through Friday, 12:00 PM to 9:00 PM, with a 10% shift differential. Candidates must be willing and able to work schedules during operating hours, which may include evenings and weekends. Training is required as scheduled, and training hours may differ from regular scheduled hours.

Requirements

• Fluent reading and speaking ability in both Spanish and English.
• Communication, negotiation, information-gathering, and decision-making skills.
• At least 2 years of customer interaction and support experience in phone or face-to-face settings, with the ability to multitask across computer systems and work accurately.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Ability to adjust to new situations and navigate different cultural contexts and workplace environments.
• Adaptability and efficiency in fast-paced, dynamic, results-driven environments.
• Ability to solve problems and effectively present and explain solutions.
• Ability to learn products and systems quickly, embrace challenges, seek feedback, improve performance, and achieve goals.
• Proficient computer literacy, including experience using technology to solve problems and communicate professionally.
• High school diploma or GED.

Nice To Haves

• Developing ability to use data to understand issues and opportunities.
• Developing skills in using AI technology for automation and prompt writing.

Responsibilities

• Manage a high volume of inbound and outbound collections calls, potentially over 100 daily, and provide support for financial products.
• Use customer service expertise to interpret customer needs and provide continuous insights.
• Navigate multiple computer systems efficiently.
• Work independently and collaboratively to support team success and achieve goals.
• Follow regulatory and departmental practices and procedures.
• Take ownership of customer interactions, treating customers with respect and responding with empathy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED