AMS AM Account Operations Manager
About The Position
The HP Additive Manufacturing print business is a growing business unit that provides world-class 3D printing solutions, unlocks new business opportunities, and drives profitable growth in the AM Market. The AMS AM Account Operations Manager role is critical to support the AM business model. You will be the E2E Sales Operations Coordinator across eBusiness, Quote to Cash and Post-Sales Support, representing a single point of contact for the customer for all operations issues. You will work with the Sales Organization, Business unit, Supply Chain, Channel operations, and Services as well as several other support organizations to ensure seamless operations and outstanding customer experience. We’re looking for a highly motivated candidate with strong customer mindset and problem-solving skills, and great attention to detail with experience across different operational areas.
Requirements
- First-level university degree or equivalent experience, advanced degree is an advantage
- Advanced understanding of HPs core processes and customer requirements
- Broad operations background, AOM, CSSM or SC experience is an advantage
- Additive Manufacturing experience is an advantage
- Customer mentality
- Problem solver
- Growth mindset; ability to make progress and proposal in an environment of non-standard processes and start up approach (learning by doing)
- Open minded and flexible to adapt to new way of doing things
- Excellent communication skills, negotiation and influencing skills.
Responsibilities
- General Manage all Customer Business Operations issues for designated accounts, including strategic AMS accounts.
- Support Regional Sales & Category teams with seamless Quote to Cash processes
- Manage direct hardware agreements from creation to revenue recognition
- Facilitate C&C and legal approval
- Own Customer Set up in HP system: new Customer set up, maintenance, customer data accuracy
- Prepare quotes / orders with sales & customer
- Receive order from customer / validate order vs. OPG (pre order entry) -> coordination with Order Management team for order entry
- Receive physical claim request from customer -> warranty check (new) -> coordination with Order Management team for execution
- Answer customer request (e.g. order status, delivery status, etc.) -> coordination with Order Management/Supply Chain team for exceptional requests
- Ensure opportunities are updated with the corresponding sales stage information
- Facilitate invoicing issues with credit and collections
- Revenue Recognition: escalate non-standard deals to Finance for involvement
- Manage OPG creation and maintenance for indirect deals
- Work closely with distributor partner on OPG requests
- Deal Coordination (Quote to Cash)
- Manage through Customer Onboarding including HP2B Catalog setup
- Prepare portal for ordering / ongoing portfolio maintenance
- Provide HP2B User management and Support
- Facilitate disputes, settlements
- Act as escalation point for any issues
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
