Operations - Account Manager

Forrest Logistics LLC • Phoenix, AZ

2d

About The Position

Account Managers do more than just coordinate freight; they run point on critical moves that keep our customers and carrier partners in sync and on schedule. In this role, you’ll take ownership of every shipment from start to finish, making real-time decisions, solving problems on the fly, and building relationships that last. If you're hungry to make an impact, thrive in a fast-paced environment, and want to grow alongside one of the most agile teams in logistics, join us! Whether you're looking to launch your career or take it to the next level, there's room to grow.

Requirements

• 3-4 years of experience in logistics/transportation
• A go-getter who works well independently and as part of a team
• Ability to multi-task, prioritize, and problem-solve in the moment
• Effective communication and collaboration skills as part of a team
• Highly skilled at developing and maintaining relationships with customers and carriers
• A strong sense of personal accountability and a winning attitude
• Negotiation and customer service skills
• The ability to prioritize and schedule workloads efficiently while accommodating carriers and customers
• Customer service or operational experience in the transportation industry preferred
• Bachelor’s degree preferred

Nice To Haves

• Drayage/port experience is a plus
• Customer service or operational experience in the transportation industry preferred
• Bachelor’s degree preferred

Responsibilities

• Manage the full lifecycle of freight, from booking to delivery, with precision and care
• Build and maintain strong relationships with customers and carrier partners
• Maintain proactive communication with customers to ensure transparency and trust
• Monitor and resolve shipment issues in real time, keeping all parties informed
• Manage a high volume of inbound and outbound communication with efficiency and professionalism
• Provide regular reporting and insights on account performance to both internal teams and customers
• Oversee your carrier portfolio, ensuring partners meet safety, service, and compliance expectations
• Identify opportunities to improve service levels, reduce costs, or streamline process

Benefits

• Competitive Salary: Earn a competitive salary with a comprehensive benefits package.
• Impactful Role: Make your mark on a growing business and contribute to our success.
• Advancement Opportunities: Enjoy internal advancement opportunities for high performers looking to grow their careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees