Operations Account Manager

Hellmann Worldwide Logistics•Montreal, QC

2d•CA$85,000 - CA$100,000•Hybrid

About The Position

The National Account Management Representative is focused on managing and developing strong relationships with existing key customers as well as acquiring new key customers within a country. The success of the role is driven by the promotion of tailored solution-oriented services across all Hellmann products and by a complex external and internal stakeholder management. Can be Vertical Industry Responsible.

Requirements

Bachelor’s degree (B.A.) in business or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement
Minimum seven years overall freight forwarding experience with a focus on account management
2 to 4 years customer facing or key account management experience preferred
Aptitude for sales and experience managing customer expectations
Completion of any industry related
Financial acumen to drive account management strategy
Results-oriented – drives strategy and execution
Leadership – demonstrates professionalism
Customer-focused
Organizational skills
Time management and prioritization
Adaptable / flexible to high-pressured environment
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet
Strong written and verbal communication skills in English in order to present information to internal customers and management in a professional setting
Analytical skills / problem-solving ability
Presentation skills
Strong negotiation skills

Nice To Haves

Knowledge of Hellmann products, and Partner network preferred

Responsibilities

Performs in-depth business process and supply chain analysis to identify weak points and opportunities for improvements constantly
Assures that all reports are provided and that the correct information as required by the customer is captured
Reviews / establishes operational SOP’s for Products
Sets up Customer within the different Hellmann IT systems to ensure operational handling, visibility (track & trace) and reporting together with the Customer Implementation & Business Process team.
Monitors Key Performance Indicators, SOP compliance and implements corrective actions where necessary
Participates in quarterly review meetings with the customer, creates minutes of the meetings and actions the items to be improved or changed
Assists the District Manager with identifying additional business opportunities
Supports customer through developing PowerPoint presentations for monthly, quarterly or annual customer meetings
Ensures all product operations for assigned account are compliant to internal HWL policies and external government regulations
Performs timely and accurate costing, revenue estimates, rating, invoicing, and correction (where necessary) to invoices, process, or people to minimize WIP, DSO, and Bad Debt
Ensures product operations within assigned territory meet internal HWL and external customer quality goals per Customer Standard Operating Procedure (CSOP)
Ensures product operations meet minimum customer service levels at minimal cost to HWL through effective procurement and routing
Meets volume and top line product revenue growth targets for assigned account
Initiates and leads yield improvement process for business below or above target levels
Ensures all financial and quality controls and audits are completed accurately and on-time
Works with District personnel and Sales to effectively explain HWL product analytics including trend drivers and to develop business recommendations to customers to save money, reduce costs, or improve reliability
Takes ownership of and professionally oversees customer escalations in conjunction with District or Sales
Performs role of product subject matter expert when communicating with customers in a variety of settings
Leads or participates in corrective actions as necessary to mitigate the likelihood of revenue or profit loss when business is at risk
Performs operational tasks when need arises
Performs other duties as assigned