Account Manager (Operations)

First Coast Security•Phoenix, AZ

4d•Onsite

About The Position

The Account Manager is accountable for the day-to-day operations of an assigned contract or account. This includes training, disciplinary action and suspensions, coaching, correct payroll, and scheduling. They build and maintain the relationship with the assigned client or customer of their account.

Requirements

Previous contract security, military or law enforcement
Outstanding interpersonal and communications skills
Ability to work in a team environment
Ability to manage multiple priorities, complex situations, a diverse work team and client expectations
Ability to use cellular devise for reporting
High School Diploma or GED
Drug Screen
Criminal Background Check
Motor Vehicle Education Verification
Employment Verification

Nice To Haves

4 year degree in criminal justice, business administration or related field (preferred)
Previous experience in surveillance and or CCTV preferred but not required

Responsibilities

Ensure all required reporting and contract compliance requirements are met
Assure regular communication of issues or concerns with client
Handle any escalated security issues or emergency situations appropriately
Communicate staffing needs to the assigned recruiter and Regional Director of Operations
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, evaluations and recognition)
Effectively communicate with all assigned FCS personnel for life of tenure. This includes introduction and training from hire to communicating performance concerns that lead to suspension and termination
Assure that employee grievances are heard and resolved (with help from HR team) and that personnel files are updated accurately and timely (change of status forms, employee rosters)
Assures communication of policies, company announcements and job openings is received and understood by all personnel
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and conduct OTJ site specific training
Ensure employees understand, read and know how to locate post assigned orders
Manage uniforms, equipment and vehicles assigned to account
Take a proactive approach in communicating with client and meeting their needs. Listen to issues, provide expertise and possible solutions. Ensure overall satisfaction
Utilize WinTeam for scheduling, billing and to produce reports (Scheduling Activity, invoice aging, compliance)
Performs separation and termination processes of all assigned personnel
Enforce FCS polices and procedures outlined in handbook and policy manual
Create, maintain, and enhance a positive work environment
Understand and communicate the FCS mission and embed it in site culture
Attend all scheduled meetings for additional training and updates provided by Sr Leadership
Provide timely and specific coaching and recognition