Account Operations Manager

Diamond • Toronto, ON

3d • Onsite

About The Position

We are looking for a highly detail-oriented Account Operations Manager to support one of the agency's largest accounts. This role acts as the operational backbone of the team, responsible for keeping cross-functional teams on track and ensuring nothing slips through the cracks. Success in this role directly impacts client satisfaction and performance metrics. The role involves managing approximately 350 projects per year of varying size and complexity, with over 20 concurrent active projects at any given time. The environment is highly regulated with strict compliance, approval, and documentation requirements, as well as ongoing monthly, quarterly, and annual governance obligations. This role does not own creative output or deliverables; it owns the system that gets them across the line.

Requirements

• 5+ years in an agency or digital marketing services, creating and leading operations process, traffic/project management capacity.
• Demonstrated experience in managing high volume complex and concurrent project portfolios.
• Familiarity with regulated, compliance heavy client environments and governance deliverables.
• Proficiency with project management tools (e.g., Workfront) and comfort building out systems from scratch if needed.
• Proven ability to build and manage multiple timelines, trackers, and recurring deliverables.
• Experience supporting or working alongside senior account, creative, production, and strategy teams.
• Exceptionally detail-oriented and process-driven, takes pride in precision and getting things right.
• Highly organized, with strong tracking and documentation discipline.
• Proactive in identifying risks, gaps, and bottlenecks.
• Strong communicator who can translate operational complexity into clear, concise updates for account leads, department heads, and occasionally clients.
• Comfortable working in a fast-moving, high-pressure environment where priorities shift and ambiguity is the norm.
• Collaborative and supportive mindset.

Responsibilities

• Lead daily project triage meetings (scrum) to identify risks, assign responsibilities, and define immediate actions.
• Ensure accurate and consistent delivery of all governance-related deliverables tied to the account.
• Maintain trackers and structured systems to monitor deliverables, deadlines, and completion status.
• Proactively identify risks, gaps, or missed requirements and escalate them.
• Support the organization and upload of final campaign assets to client systems and master servers.
• Support the tracking, monitoring, and documenting of Influencer compliance requirements.
• Calendarize and help the team stay on top of influencer tracker and reporting deliverable deadlines.
• Ensure accuracy of files, trafficking/LOE naming conventions, versions, and required documentation sent to client and external media teams.
• Maintain and organize asset version control, ensuring the right files are in the right place at the right time across internal and client-facing systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed