Account Manager

Agility PR Solutions•Toronto, ON

8d•CA$100,000 - CA$120,000•Remote

About The Position

As an Account Manager, you’ll own a portfolio of existing SaaS clients, driving retention, expansion, and long-term growth. You’ll act as a trusted strategic advisor—building strong relationships with decision-makers, uncovering business challenges, and helping clients maximize value from Agility’s solutions. Reporting to the Director of Account Management, you’ll blend consultative sales, business strategy, and relationship management to meet and exceed revenue targets. Your focus will be on cultivating partnerships that drive mutual success—ensuring clients renew confidently and expand their engagement across Agility’s platform. This role sits at the intersection of sales and client strategy, requiring a balance of commercial acumen, technical understanding, and a deep appreciation for client success. You’ll collaborate closely with teams across Product, Customer Success, and Marketing to deliver a unified, high-impact client experience.

Requirements

2+ years of account management or sales experience within a B2B SaaS environment, ideally with mid-market clients.
Demonstrated success in renewal, expansion, and consultative sales, meeting or exceeding revenue targets.
Strong understanding of SaaS metrics, customer lifecycle management, and value-based selling.
Exceptional communication, presentation, and relationship-building skills across multiple stakeholder levels.
Analytical and data-driven mindset with the ability to translate insights into actionable strategies.
Proficiency in Salesforce or similar CRM tools; experience with customer success platforms is a plus.
Highly organized, autonomous, and comfortable managing a diverse portfolio in a fast-paced, growth-oriented environment.

Nice To Haves

experience with customer success platforms is a plus.

Responsibilities

Serve as the primary relationship owner for a portfolio of mid-market accounts, ensuring satisfaction, retention, and renewal.
Develop and execute strategic account plans that align client business objectives with Agility’s solutions.
Identify, qualify, and close upsell and cross-sell opportunities to achieve growth targets.
Deliver quarterly business reviews that highlight value, usage insights, and ROI.
Build trusted, consultative relationships with key client stakeholders
Maintain a deep understanding of client priorities, challenges, and success metrics to position Agility as a long-term partner.
Collaborate with Customer Success and Product teams to ensure seamless implementation, adoption, and support.
Maintain accurate forecasts and pipeline visibility through Salesforce.
Monitor account performance and engagement metrics to identify risks early and develop mitigation strategies.
Provide leadership with insights and recommendations that inform product development, sales strategy, and retention planning.
Partner with the Customer Success team to ensure onboarding momentum and maximize product adoption.
Work with Marketing and Product to develop tailored proposals and client-facing materials that support strategic conversations.
Advocate for client feedback internally, helping to shape future enhancements and service offerings.